CHRISTINE MAYS
Arlington
Summary
Dynamic and motivated individual with a passion for providing exceptional customer service. Comfortable with working various hours in fast paced environments. Skilled at providing First Aid and acting quickly in emergency situations. Eager to embark on a career as a Flight Attendant, leveraging strong communication skills over 10 years, a passion to learn, and ensure the safety and comfort of passengers aboard Delta Airlines flights. Possesses strong interpersonal skills, a keen eye for detail, and a commitment to excellence in all duties.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Freight Broker Service Representative
Trinity Freight Brokerage Inc
11.2022 - Current
- Provided exceptional customer service through prompt response times and proactive problem solving skills.
- Maintained a high level of communication with all parties involved in the freight process.
- Resolved disputes between customers, vendors and carriers concerning shipment delays or damages.
- Collaborated with the sales team to generate new business opportunities while maintaining existing customer relationships.
- Arranged insurance coverage for goods.
Food Service Team Member
Kasey Paige
09.2019 - 10.2022
- Distributed food during busy peak periods to drive customer satisfaction.
- Made food according to standard recipes with requested changes for patient satisfaction.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Prepared food orders to support waitstaff and other team members.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Owner Operator/Truck Driver
Quality Carriers
12.2017 - 08.2019
- Conducted pre-trip inspections to ensure compliance with DOT safety regulations and reported any maintenance issues to management
- Safely transported hazardous materials, driving safely and monitoring the product throughout the trip
- Ensured timely delivery of goods to the shipper or receiver
- Responsible for loading and unloading the hazardous materials to different suppliers
- Responsible for mapping out your route
- Responsible for keeping logs of miles traveled, gas consumption, trailer temperatures and stops you make
- Responsible for complying with weight restrictions on the roads you travel and other regulations related to driving commercial trucks on public roads
Carrier Sales Representative
Global Transport
07.2012 - 11.2017
- Maintained relationships with carriers and customers
- Demonstrated excellent interpersonal skills when dealing with clients and colleagues.
- Solved customer and carrier problems and helped resolve issues
- Provided shipment quotes for customers and set up shipments as required by customers
- Communicated with 20+ customers weekly to assess equipment/service needs, determine system requirements, and offer in-person or remote product training
- Increased profits by 20% and provided sales support by working closely with sales teams to understand customer requirements and provide suitable product recommendations
- Answered customers' questions about services, prices, availability, or credit terms.
- Conducted product demonstrations to illustrate features and benefits of products and services being sold.
Education
High School Diploma -
Cohn High School
12.2007
Skills
- Food presentation
- Multitasking Abilities
- Cash handling expertise
- Food handling standards
- Cleaning and sanitation
- Portioning
- Strong work ethic
- Cross-training
- Teamwork and collaboration
- Excellent customer service
Certification
- CDL A Driver License
- Medical Examiner Certificate
- Tanker
- TWIC Card
- CPR Certificate
Timeline
Freight Broker Service Representative
Trinity Freight Brokerage Inc
11.2022 - Current
Food Service Team Member
Kasey Paige
09.2019 - 10.2022
Owner Operator/Truck Driver
Quality Carriers
12.2017 - 08.2019
Carrier Sales Representative
Global Transport
07.2012 - 11.2017
High School Diploma -
Cohn High School
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