Christine McCann

Maintain customer reports, answer phones, book loads with carriers as needed, utilize DAT to find capacity for OTR freight, track all moving containers using CSX, UP, NS, and Steelroads while updating Excel spreadsheets. Serve as point of contact for customers and provide timely updates on all shipments. Continuously monitor freight locations and report and solve problems as they arise. Verify AP and AR information on all loads and correct any issues before invoicing customers. Send customs documents to customs brokers. Coordinate drayman for pickup and delivery of rail freight, Rail billing via EDI.

Created marketing strategies to lead to higher sales, set appointments for demonstrations, handled complaints and requests sent in by customers, sourced credit for customer applications.

Provided administrative support to the engineering department, assisting in the smooth operation of daily activities and projects. Managed documentation including making cut sheets and marking up blueprints for CAD. Organized time studies for new manufacturing processes, trained Mexico engineering team.

Built and established relationships with staff and vendors, Negotiated freight rates with third-party vendors to acquire cost-effective contracts. Tracked orders and notified customers of status or potential delays. Monitored inbound and outbound freight operations to establish timely delivery of packages. Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts. Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.