Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTINE McCarron

Jackson,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Technical Support Advisor

Apple Inc
08.2015 - Current
  • Served as primary point of contact for triaging technical issues.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.
  • Added documents to file records and created new records to support filing needs.
  • Accurately handled data entry for multiple clients into company-based software.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Mortgage Loan Coordinator

Citibank
12.2012 - 08.2014
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.

Senior VA Loan Processor

JP Morgan Chase
04.2012 - 12.2012
  • Evaluated approvals against established bank and government lending standards.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Handled any conditions sent from underwriting departments.
  • Set up and completed loan submission packages.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Maintained long-term relationships with customers to provide best-in-class customer service.

Recruit Sustainment Specialist

Military Personnel Services Corporation
02.2011 - 04.2012
  • Maintained and updated military personnel databases, which contained confidential information
  • Maintained Case files for all applicants entering military service in the section
  • Responsible for the Quality Control rate of the assigned detachment, and moved the detachment from last place to first place for the State of Michigan
  • Conducted informative briefings for large groups of personnel on a monthly basis
  • Interacted with Michigan Army National guard leadership and MPSC leadership.
  • Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
  • Operated and maintained applicant tracking and candidate management systems.
  • Verified applicant references and employment details.

Civilian Recruiter

MPRI, Military Personnel Recruiting
Jackson, MI
02.2008 - 05.2009
  • Applied US Army Regulations and Policies in screening applicants for the US Army, to insure compliance to those Regulations
  • Negotiated contract terms with potential Army enlistees
  • Reviewed and explained contractual obligations with potential applicants
  • Conducted background checks on all potential applicants
  • Requested Court documents and records on potential applicants
  • Established a network among centers of influence within the community.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Operated and maintained applicant tracking and candidate management systems.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.

Legal Document Review

Kelly Law Registry
06.2011 - 08.2011
  • Document Reviewer Reviewed legal documents for complex civil litigation and screened them for legal relevancy
  • Tagged relevant documents according to the Firm's protocol, using legal discovery programs.
  • Assessed cases for probable outcomes by researching black letter law and other legal authority, comparing fact patterns to those of precedential cases.

Logistical Army Officer

Michigan Army National Guard
Jackson, MI
10.2001 - 10.2005
  • Assisted senior officers with the formulation of policy and coordination of staff functions
  • Led a platoon element, comprised of 50 members during Operation Iraqi Freedom
  • Led a platoon element during peacetime operations and while deployed for Operation Iraqi Freedom
  • Conducted all military obligations as an Army Officer, while complying with all US Army policies and regulations
  • Served as the Family Support Officer while in the 1461st Transportation Company
  • Total 16.5 years in Service.
  • Managed all aspects of administrative and personnel needs of ground supply operations.
  • Oversaw teams planning, implementing and realigning field and base operational strategies.
  • Secured and protected military property, assets and personnel.
  • Implemented tactics, procedures, and techniques for defense systems.
  • Supervised more than $5 Million in high-value equipment, maintaining zero loss record over 5 years.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.

Collections Officer

Fort Sill National Bank
Fort Sill, OK
08.1992 - 10.1995
  • Responsible for contacting collections clients through telephone and correspondence
  • Provided customer service and approved overdraft loans.
  • Assisted debtors in setting up payment plans to recover overdue balances.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.

Education

J.D -

Michigan State University
2007

Bachelor of Science - Criminal Justice

Cameron University
1999

Skills

  • Building Customer Trust and Loyalty
  • Customer Account Management
  • Document and Records Management
  • Application Process Management
  • Regulatory Compliance
  • File Management
  • Database Updates
  • Contract Analysis
  • Client Information Databases
  • Data Verification
  • Records Management Systems
  • Customer Service

Timeline

Technical Support Advisor

Apple Inc
08.2015 - Current

Mortgage Loan Coordinator

Citibank
12.2012 - 08.2014

Senior VA Loan Processor

JP Morgan Chase
04.2012 - 12.2012

Legal Document Review

Kelly Law Registry
06.2011 - 08.2011

Recruit Sustainment Specialist

Military Personnel Services Corporation
02.2011 - 04.2012

Civilian Recruiter

MPRI, Military Personnel Recruiting
02.2008 - 05.2009

Logistical Army Officer

Michigan Army National Guard
10.2001 - 10.2005

Collections Officer

Fort Sill National Bank
08.1992 - 10.1995

J.D -

Michigan State University

Bachelor of Science - Criminal Justice

Cameron University

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