Christine McCarthy
Hernando,FL
Summary
Dynamic Operations & Contract Manager at DeMelo Inc. with expertise in contract drafting and dispute resolution. Achieved significant cost reductions through strategic negotiations and enhanced compliance. Proven analytical thinker with a track record of fostering strong partnerships and driving continuous improvement initiatives. Committed to delivering high-quality results and operational efficiency.
Overview
31
31
years of professional experience
Work History
Operations & Contract Manager
DeMelo Inc.
Hudson, MA
09.2016 - Current
- Established strong relationships with external partners, fostering trust and collaboration on future contractual engagements.
- Negotiated favorable contract terms for clients, resulting in cost savings and risk reduction.
- Contributed to the development of proposal responses for new business opportunities, incorporating innovative contracting solutions that provided a competitive edge.
- Assessed contract performance against established KPIs, identifying areas for improvement and driving continuous improvement initiatives.
- Managed contract closeout procedures, ensuring all deliverables were met and any outstanding issues resolved in a timely manner.
- Enhanced organizational efficiency by automating contract management processes using specialized software tools.
- Streamlined contract processes by implementing standardized templates and procedures.
- Led cross-functional teams in the development of procurement strategies, aligning business objectives with contractual obligations.
- Achieved significant cost reductions by renegotiating existing contracts when market conditions allowed for more favorable terms.
- Resolved contractual disputes through effective negotiation strategies, minimizing impacts on the organization''s reputation and bottom line.
- Provided expert guidance to colleagues on contract interpretation and application, fostering a culture of compliance within the organization.
- Oversaw subcontractor management activities, ensuring timely delivery of goods or services according to agreed-upon terms.
- Implemented robust monitoring systems to track ongoing contractual commitments and identify potential issues before they escalated.
- Collaborated with legal counsel to develop comprehensive risk assessments for high-value contracts, safeguarding company interests.
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Negotiated and administered leasing and service contracts for Commercial business.
- Analyzed new laws and regulations to identify required changes and proactively adjust systems.
- Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
- Maintained SQL database for with contract, vendor and customer information.
- Developed and implemented strategies to reduce operational costs.
Senior Litigation & Contracts Paralegal
Law Offices of Stephen C Brown PLLC
Rochester, NH
04.2005 - 07.2009
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Prepared legal briefs, motions, and pleadings.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
- Maintained up-to-date knowledge of changes in laws or regulations relevant to practice areas through continuous professional development opportunities such as seminars or webinars.
- Aided settlement negotiations with effective summary reports outlining key points from discovery materials for use during mediation sessions or pretrial settlement talks.
- Increased efficiency in legal document production with advanced proficiency in legal software applications.
- Assisted in achieving favorable legal outcomes by preparing persuasive legal arguments and briefs.
- Researched statutes, decisions, legal articles, and codes.
- Collaborated with attorneys to develop strategies for each case.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Expedited contract drafting process by utilizing advanced research skills to gather pertinent information, increasing overall productivity.
- Enhanced client satisfaction by efficiently managing and organizing legal documents for easy access during contract negotiations.
- Minimized risk exposure for clients by carefully reviewing contracts for potential liabilities and recommending appropriate modifications before signing.
Project Manager, PMO
ContactPoint LLC
St. George, UT
03.2013 - 09.2015
- Managed cross-functional teams to deliver projects on time, within scope, and under budget.
- Led the successful execution of multiple complex projects simultaneously, ensuring quality outcomes for all stakeholders.
- Achieved high-quality results by closely monitoring project progress against established milestones and KPIs.
- Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates.
- Developed comprehensive project plans for successful execution and timely completion of projects.
- Reduced project costs through diligent budget management and cost-saving measures.
- Coordinated change management efforts throughout the organization, ensuring seamless integration of new processes or technologies into existing workflows without disruption.
- Utilized agile methodologies to improve adaptability and responsiveness in a rapidly changing environment.
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Negotiated and managed third-party contracts related to project deliverables.
Senior Solutions Consultant
Verizon Enterprise Solutions LLC
St. George, UT
08.2011 - 12.2013
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Performed detailed research of customer business structures to accurately tailor Product or Service to unique needs of each.
- Performed proof of concept demonstrations, instructing potential customers on benefits of Product or Service.
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Evangelized for updated Type products following introduction of new features or updated specifications.
- Consistently met or exceeded sales targets by identifying and capitalizing on new business opportunities within the assigned territory.
- Optimized resource allocation throughout project lifecycles by closely monitoring budgets, timelines, and deliverables while identifying areas for improvement or adjustment if needed.
- Collaborated with cross-functional teams to design, develop, and deploy innovative technical solutions for various clients.
- Negotiated contracts with clients, securing mutually beneficial terms that resulted in long-term collaborations.
- Established partnerships with external vendors to expand product offerings while ensuring seamless integration with existing systems.
- Secured high-value contracts through skillful negotiation tactics, ensuring profitability for both the company and clients.
- Identified new market trends and opportunities, adjusting sales approach accordingly to capitalize on emerging demands.
- Prepared pricing agreements and contracts to close sales.
Enterprise Sales Manager
Fairpoint Communications - Clec
Manchester, NH
09.2009 - 03.2011
- Enhanced customer retention rates by consistently delivering exceptional service throughout the entire sales cycle.
- Streamlined internal processes by working closely with operations teams to improve efficiency in handling client requests and inquiries.
- Expanded market share by identifying new business opportunities and creating customized solutions for client needs.
- Established long-term relationships with key clients through effective communication, negotiation, and relationship management.
- Demonstrated strong financial acumen by accurately forecasting revenue growth based on market trends and available resources.
- Managed a robust CRM system to track lead generation, customer interactions, and sales progress for maximum efficiency and transparency.
- Excelled in competitive selling environments by leveraging knowledge of industry trends and competitor offerings to differentiate products and secure high-value client contracts.
- Spearheaded contract negotiations with clients, resulting in favorable terms and conditions that supported company objectives.
- Built a high-performing sales team through rigorous recruitment efforts focused on selecting top talent with relevant experience in enterprise selling environments.
- Coached sales team in consultative sales approach, leading to increased revenues and market growth.
- Recruited, trained and mentored salesforce of 18.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Paralegal, Enterprise Litigation
Stern Law PLLC
Dover, NH
01.2002 - 03.2005
- Collaborated closely with outside counsel when necessary to coordinate strategy implementation across jurisdictions.
- Ensured accurate billing practices for client invoices by carefully tracking billable hours spent on each task.
- Coordinated discovery process for multiple cases, ensuring adherence to deadlines and thorough document review.
- Facilitated seamless collaboration between attorneys and expert witnesses during case development and trial proceedings.
- Assisted attorneys with trial preparation, including witness interviews and exhibit organization.
- Expedited case progression with prompt filing of court documents and efficient calendar management for court appearances and deadlines.
- Reduced costs for clients by skillfully negotiating favorable settlements in mediation sessions.
- Supported successful litigation outcomes through meticulous attention to detail in the preparation of pleadings, motions, and affidavits.
- Enhanced attorney efficiency through comprehensive legal research and drafting of persuasive motions, memoranda, and briefs.
- Researched statutes, decisions, legal articles, and codes.
- Produced legal documents such as briefs, pleadings and appeals.
- Attended court hearings and depositions to take notes and document proceedings.
- Conducted background investigations on defendant.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
- Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
Business Solutions Consultant
MCI Telecommunications
Manchester, NH
04.1994 - 04.2001
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Performed proof of concept demonstrations, instructing potential customers on benefits of Product or Service.
- Performed detailed research of customer business structures to accurately tailor Product or Service to unique needs of each.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Assessed performance metrics regularly to monitor progress towards key objectives and adjust strategies as necessary.
- Contributed to proposal development efforts, crafting persuasive narratives that highlighted the company''s unique value proposition.
- Negotiated contracts with vendors and suppliers to secure favorable pricing and terms for essential productsservices.
- Managed complex projects to ensure timely delivery of high-quality results within budget constraints.
- Conducted risk assessments on proposed solutions, ensuring potential issues were mitigated effectively before implementation.
- Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
- Reduced risk exposure through diligent monitoring and enforcement of contractual obligations.
- Reviewed contract plans and project specifics for thorough understanding.
- Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
- Facilitated productive negotiations between parties by acting as a mediator during disputes resolutions sessions.
- Managed high-value contracts portfolio, maintaining strong relationships with key stakeholders and ensuring compliance with regulatory requirements.
- Created and prepared specific contracts to present to senior management.
- Mitigated legal risks by conducting thorough reviews of contractual agreements before finalizing negotiations.
- Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
- Examined records and business information for investment advisors to confirm adherence to government regulations.
Education
Associate Of Science - Paralegal Studies
McIntosh College
DoverBachelor Of Science, Criminal Justice - Criminal Justice & Administration
Granite State College, UNH
Concord, NHSkills
- Contract drafting
- Cost control
- Dispute resolution
- Legal compliance
- Contract administration
- Records and database management
- Analytical thinking
- Documentation and control
- Strategic planning
- Regulatory compliance
Affiliations
State of Florida, Court Appointed Guardian ad Litem, 2020 - 2024
Timeline
Operations & Contract Manager
DeMelo Inc.
09.2016 - Current
Project Manager, PMO
ContactPoint LLC
03.2013 - 09.2015
Senior Solutions Consultant
Verizon Enterprise Solutions LLC
08.2011 - 12.2013
Enterprise Sales Manager
Fairpoint Communications - Clec
09.2009 - 03.2011
Senior Litigation & Contracts Paralegal
Law Offices of Stephen C Brown PLLC
04.2005 - 07.2009
Paralegal, Enterprise Litigation
Stern Law PLLC
01.2002 - 03.2005
Business Solutions Consultant
MCI Telecommunications
04.1994 - 04.2001
Associate Of Science - Paralegal Studies
McIntosh College
Bachelor Of Science, Criminal Justice - Criminal Justice & Administration
Granite State College, UNH