Christine McClaurin

Facilitate providers review of Veterans medical record by providing pertinent information requested concerning case. Reviewing over 13 thousand documents daily.

• Review entire medical record to determine what is pertinent to case using provided tools and best judgement.
• Separate all information from Veterans medical record pertaining to specific case.
• Research and document medical conditions, common and uncommon.
• HIPAA compliance.

Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.

• Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
• Reviewed and sent medical records to other physicians upon request.
• Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
• Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
• Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
• Managed appointments, registrations and patient relations in busy medical office.
• Pulled charts and prepared for nurse and doctor assessment.
• Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
• Oversaw office records and maintained strict document control.
• Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
• Audited customer files to verify medical necessity and satisfaction of coverage criteria.
• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Trained all new employees on records management system.
• Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
• Maintained up-to-date knowledge of healthcare regulations, ensuring clinic operations remained compliant.
• Communicated with patients, ensuring that medical information was kept private.
• Conducted regular staff training sessions on privacy guidelines, reinforcing clinic's commitment to patient confidentiality.
• Coordinated maintenance of medical equipment, ensuring no disruptions in patient care.
• Managed office security protocols, minimizing risks and maintaining a safe environment for both patients and staff members alike.
• Assisted dentists with treatment coordination efforts, ensuring patients received appropriate care plans tailored to their needs.