Christine McClun
San Antonio,Texas
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
21
21
years of professional experience
Work History
Acquisitions Specialist
Offerpad
06.2022 - 10.2023
- Analyzed data and trends to proactively identify current market values and make accurate valuations on an assortment of different product types and price points in the real estate market.
- Estimated repairs and determined After Repair Value (ARV) and As-Is value of properties.
- Assessed and valued homes in the portfolio pipeline for competitive and accurate offers.
- Used recent home comparables to derive current and forecasted values for single family homes, townhomes, and individual condominium units.
- Participated in and coordinated due diligence and provide overall transaction support including contracting and managing third party report.
- Consistently exceeded company's 5% ROI goal on owned products.
Market Sales Manager
Zillow, Inc
08.2021 - 04.2022
- Managed offer volume on Zillow owned homes within Texas.
- Evaluated offers against expected outcomes and communicated responses within defined service level agreement.
- Negotiated inspection objections and facilitated repair work.
- Analyzed low appraisals and determined course of action while following standards of practice and prioritizing profitability.
- Partnered with Asset Management to monitor and evaluate listed property inventory across multiple markets.
- Provided property feedback and work with cross functional teams to effectively manage inventory.
- Analyzed market data and individual home demand metrics to optimize price and days on market.
- Executed (review & sign) documents and managed process flow from pre-list to resale closing.
- Worked closely with transaction management to ensure closing dates are met.
- Facilitated critical issues and conflict resolution.
- Closed/sold a total of 160 properties with a total sales volume of > $52M in a 7-month period.
- Ranked 4th of 17 in Texas market for dollar amount of transactions closed.
Realtor
The Emery Group
03.2021 - 08.2021
- Provided exceptional service through all the steps in the real estate buying and selling process.
- Remain in constant contact with potential clients through tactical marketing, targeted emails, social media and phone calls.
- Manage all aspects of the real estate transaction for buyer and seller clients.
Community Association Manager
Spectrum Association Management
09.2019 - 02.2021
- Responsible for the management and support of 8 HOA communities with 3,000 units, including daily operations and regular interactions with the BOD, homeowners and vendors.
- Provides a high level of customer service with a positive attitude by responding to all emails and phone calls daily.
- Worked closely with the board and homeowners on complaints and requests in a professional and courteous manner.
- Managed month end reports to include all income and cash flow.
- Created yearly budget.
- Supervised ongoing projects on properties.
- Responsible for obtaining bids and vendor management on properties.
- Prepared, hosted and attended quarterly and annual meetings.
- Approved invoices.
- Ensured compliance with Association documents.
Realtor
Better Homes and Gardens Real Estate
12.2012 - 09.2019
- Provided exceptional service through all the steps in the real estate buying and selling process
- Remained in constant contact with potential clients through tactical marketing, targeted emails, social media and phone calls
- Managed all aspects of the real estate transaction for buyer and seller clients.
- Awarded top sales awards every year.
- Sold >$40M in total sales, 120 transactions.
Store Manager
Chico's
01.2003 - 09.2012
- Guaranteed positive customer experiences and resolved all customer complaints.
- Built long term customer relationships and advised customers on purchases and promotions.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
- Consistently exceeded monthly sales goals, while providing the highest level of customer service.
- Top 20 out of 1000 stores for company, sales volume increase.
- District trainer for scheduling implementation.
Education
Associate of Arts And Sciences - Biology
San Antonio College
San Antonio, TXSkills
- Strong, professional communication skills (written and verbal) with customer service focus
- Fast learner
- Vendor Relationship Management
- Pricing Negotiation
- Energetic work attitude
- Results oriented
- Problem solver
- Ability to perform independently while working in team environment
- Organizational & time management skills
Timeline
Acquisitions Specialist
Offerpad
06.2022 - 10.2023
Market Sales Manager
Zillow, Inc
08.2021 - 04.2022
Realtor
The Emery Group
03.2021 - 08.2021
Community Association Manager
Spectrum Association Management
09.2019 - 02.2021
Realtor
Better Homes and Gardens Real Estate
12.2012 - 09.2019
Store Manager
Chico's
01.2003 - 09.2012
Associate of Arts And Sciences - Biology
San Antonio College
Similar Profiles
Elliot BrooksElliot Brooks
Home Marketing Consultant / Project Manager at OfferpadHome Marketing Consultant / Project Manager at Offerpad
Robert NelsonRobert Nelson
Project Manager at OfferpadProject Manager at Offerpad
Elliot BrooksElliot Brooks
Senior Home Marketing Consultant at OfferpadSenior Home Marketing Consultant at Offerpad
Chris LanierChris Lanier
Foreman at OfferpadForeman at Offerpad
Hailey CervantesHailey Cervantes
Server/ Bartender at Mad Dogs British PubServer/ Bartender at Mad Dogs British Pub