Christine McCune
Hilliard
Summary
To obtain an opportunity utilizing my strong analytical, interpersonal and customer service skills
Over 20 years of experience working as a customer service representative Substantial experience providing administrative support to management Earned a reputation as a high-energy leader willing to take on challenges others passed . Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Hardworking Warehouse Picker knowledgeable in using modern warehouse equipment and techniques. Possesses excellent multitasking, problem-solving and communication skills. Warehouse professional with strong focus on accuracy, efficiency, and safety. Skilled in inventory management, order picking, and logistics coordination. Known for reliability, adaptability, and effective teamwork to meet shifting demands and achieve results. Adept at using warehouse management systems and maintaining organized workspaces.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative Warehouse Picker
Dexter
10.2016 - 09.2024
- Handles inbound customer calls
- Responsible for placing orders for customers or finding a way to fulfill their order needs
- Provides customers with catalogs and information concerning products, prices and shipping time
- Researches all customer warranty and/or return requests and completed the appropriate forms and documentation pertinent to the problem on the same day received
- Develops product knowledge to insure ability to specify and recommend products to customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Expedited customer orders, working closely with shipping department to ensure timely delivery.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
Customer Service Representative
Matheson Tri Gas
07.1997 - 07.2016
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Responsible for all customers billing and in-house billing
- Provide customer support to outside sale reps
- Performed general secretarial tasks: process customer orders, organize invoices, shipped out all corporate mail to headquarters, made all bank deposits
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Education
High School Diploma -
Hilliard High School
Hilliard, OH06.1971
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Order Processing
- Order Fulfillment
- Warehousing functions
- Receiving support
Referencesavailable
True
Certification
- Certified Associate Welding Inspector (CAWI) - American Welding Society.
Timeline
Customer Service Representative Warehouse Picker
Dexter
10.2016 - 09.2024
Customer Service Representative
Matheson Tri Gas
07.1997 - 07.2016
High School Diploma -
Hilliard High School
Similar Profiles
Melody LealMelody Leal
Administrative Assistant at DexterAdministrative Assistant at Dexter
William HolmesWilliam Holmes
Maintenance Technician at DexterMaintenance Technician at Dexter
Zackary ArndtZackary Arndt
Customer Service Representative at DexterCustomer Service Representative at Dexter