Christine McGowan
Marco Island,FL
Summary
To fuse my varied work in retail, customer service, vendor liaison, and business management skills into ongoing part time and full time work. To integrate my life experiences as an engaged citizen, parent and businessperson into a targeted single business management and development focus.
Overview
25
25
years of professional experience
Work History
Manager/Bartender / Waitress
Jack’s Fire Department
05.1999 - 09.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Assistant Teacher
Loving Hands Montissori
08.2022 - 06.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Monitored and reported student progress and development, offering mentoring as needed.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in implementation of new learning tools, systems and materials.
- Provided one-on-one and group-based learning support focused on student progress.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
- Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
- Supported use of educational technology in classroom, enhancing learning experience.
- Fostered positive and supportive classroom atmosphere, encouraging student participation and confidence.
- Participated in professional development workshops, staying abreast of best practices in education.
- Assisted with preparation of teaching materials and resources, streamlining lesson execution.
- Enhanced student motivation by recognizing and rewarding progress and achievements in timely manner.
- Promoted literacy and comprehension skills through guided reading sessions.
- Assisted in maintenance of classroom records, ensuring accurate tracking of attendance and grades.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
- Fostered student curiosity and interest through creative hands-on activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Education
undefined
Christ the King High School
Associates Degree - English
Nassau Community College
Uniondale, NYAssociate Degree - undefined
Queens College
Skills
- Operation of POS System/Inventory
- Ordering and restocking inventory
- Vendor and Distributor Contact Liaison
- Payroll/Banking
- Event Planning and scheduling
- Answered phone calls and emails
- Aided in the company’s social media and advertising (created fliers and oversaw the Facebook and Instagram accounts)
- Proficient in Microsoft word
- Impeccable customer service skills
- Upbeat and dependable with a willingness to go the extra mile
Timeline
Assistant Teacher
Loving Hands Montissori
08.2022 - 06.2024
Manager/Bartender / Waitress
Jack’s Fire Department
05.1999 - 09.2021
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Christ the King High School
Associate Degree - undefined
Queens College
Associates Degree - English
Nassau Community College
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