Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
OfficeManager

Christine McGrath

Philadelphia,TN

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

12
12
years of professional experience

Work History

Office Manager

East Tennessees Moving Specialists
05.2019 - Current
  • Responsible for running East tennessees moving specialist office
  • Managed marketing, advertising, sales, revenue planning, inventory management, and customer relations
  • Assured excellent customer experience at all times
  • Recruited new hires by Posting ads,making phone calls, doing interviews
  • Maintain employee files
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.

Site Office Assistant

Huff Management
03.2022 - 05.2022
  • Greets customers and offers assistance
  • Answers phones
  • Provides applicants with applications for housing, explains the application process, and facilitates the collection of required documentation
  • Shows apartments to prospective tenants
  • Completes filing
  • Helps Property Manager complete monthly maintenance inspections
  • Provides office coverage if Property Manager is unavailable
  • Enter and update in Yardi
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.

Manager

Sure Stay By Best Western(part-time)
10.2019 - 04.2022
  • Handled everything computer related
  • Pms and training new employees
  • Managed advertising, marketing and customer relations
  • Generated revenue reports
  • Handled day-to-day operations
  • Assured excellent customer experience at all times
  • Controlled costs to keep business operating within budget and increase profits.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.

Guest Services Manager

Mission Hospitality
08.2021 - 02.2022
  • Developing and implementing service standards and procedures for the service delivery department
  • Setting up and maintaining the service desk
  • Supervising other members of the service delivery team
  • Maintaining customer relationships and improving response and delivery times
  • Updating service methods to improve overall efficiency
  • Resolving any service problems and customer complaints
  • Conducting periodic appraisals of team members and identifying areas for improvement
  • Creating and presenting regular reports to senior management
  • Developing contracts for Commercial Contractors and Developers who have ongoing rental or purchase needs
  • Reviewed upcoming events and planned for expected challenges.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.

General Manager

Diamond Point Hospitality, Best Western Plus
09.2016 - 08.2019
  • Work directly with the Owner to manage all activities of the property including employees, maintenance, sales, and profit/loss controls
  • Performed goal setting, motivation, / discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals
  • Coordinate, direct, and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business, and maintain the building
  • Assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/ marketing, property appearance, and profit/financial control)
  • Jumped in wherever needed, Housekeeping, front desk etc
  • Performed other duties and responsibilities as assigned
  • Monitored and ensured staff adhered to all company policies and procedures
  • Coordinated schedules and assigned staff members' shifts
  • Processed payroll
  • Hired and trained several employees
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Education

Certificate Program in Human Resource Management -

Roane State Community College
Knoxville, TN

Associate of Arts - Elementary Education

University of Phoenix
Phoenix, AZ
05.2012

Skills

  • Verbal and Written Communication
  • Staff Management
  • Coaching and Mentoring
  • Issue and Conflict Resolution
  • Employee Training
  • Microsoft Office

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Site Office Assistant

Huff Management
03.2022 - 05.2022

Guest Services Manager

Mission Hospitality
08.2021 - 02.2022

Manager

Sure Stay By Best Western(part-time)
10.2019 - 04.2022

Office Manager

East Tennessees Moving Specialists
05.2019 - Current

General Manager

Diamond Point Hospitality, Best Western Plus
09.2016 - 08.2019

Certificate Program in Human Resource Management -

Roane State Community College

Associate of Arts - Elementary Education

University of Phoenix

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Christine McGrath