Christine McLaren
Cordova,TN
Summary
Accomplished manager with a proven track record at Extra Space Storage, adept in leadership and cost-reduction methods. Enhanced customer satisfaction and streamlined operations, demonstrating exceptional planning and interpersonal skills. Achieved significant improvements in efficiency and performance, maintaining a strong focus on results and security.
Overview
16
16
years of professional experience
Work History
Self Storage Facility Manager
Extra Space Storage
02.2020 - Current
- Property manager for a 400 unit facility.
- Customer service: Interacting with customers and tenants, identifying their storage needs, and resolving issues.
- Sales: Promoting rentals, selling moving supplies and unit insurance, and conducting limited retail sales
- Financial management: Handling cash, check, and credit card payments, balancing receipts, and processing bank deposits.
- Administrative tasks: Filing paperwork and invoices, logging transactions and tenant data.
- Security: Implementing security measures to protect the facility and customers belongings.
- Communication: Communicating clearly and effectively with customers, vendors, and team members.
Community Spealist
The Management Trust
02.2015 - 07.2019
- HOA representative for the Four Seasons Terra Lago.
- Strengthen client and vendor retention by maintaining professional and congenial rapport.
- Assisting clients with facility amenities, processing association forms and implementing streamlined procedures for efficiency.
- Maintain open communications with clients and vendors through use of email and multi-line phone systems.
- Set up and break down of marketing and association events. Handling food, beverage and decorations.
- Ensure compliance of rules and regulations, keeping records of facility supplies and storage.
- Managing and tracking maintenance work orders to completion.
Branch Manager
Cash Express LLC
05.2008 - 08.2014
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
High School Diploma -
Indio High School
Indio, CA06.1987
Skills
- Leadership and supervision
- Planning and scheduling
- Cost-reduction methods
- Building Maintenance
- Personnel Oversight
Timeline
Self Storage Facility Manager
Extra Space Storage
02.2020 - Current
Community Spealist
The Management Trust
02.2015 - 07.2019
Branch Manager
Cash Express LLC
05.2008 - 08.2014
High School Diploma -
Indio High School
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