Christine McLean
Jacksonville,Florida
Summary
Detail-oriented loan processor with over 25 years of expertise in regulatory compliance, customer service, and multitasking across various loan categories. Proven track record in streamlining processes and enhancing team efficiency.
Overview
21
21
years of professional experience
Work History
Loan Processor II
Pentagon Federal Credit Union
San Antonio, TX
10.2021 - Current
- Primary point of contact for borrowers providing constant communication, collecting and reviewing information, following up on action items, all while providing clear customer service from loan inception to closing.
- Daily adherence to all federal, state, broker, investor guidelines (TRID, RESPA, FHA/VA, Conventional, Jumbo.)
- Process loan documentation using Encompass, ensuring timely completion of transactions.
- Evaluates borrower creditworthiness through detailed analysis of financial information and credit reports.
- Manage extensive pipeline mortgage loans in a speedy fashion.
- Consistent every three days contact with borrowers on loan status.
Processor IV/Jr Underwriter
TIAA Bank
Jacksonville, FL
03.2009 - 09.2021
- Initiated contact with borrowers to discuss Conventional, FHA, VA and Harp loan terms.
- Expert at income analysis
- File preparations for next step underwriting.
- Successful navigation of loan from inception to completion.
- Top 5 percent company processor to loan closing.
- Obtained CCA Level I Authority certificate.
Sr. Loan Coordinator
JP Morgan Chase Bank
Jacksonville, FL
05.2008 - 03.2009
- Initiated contact with borrowers on conventional loan terms.
- Verified borrows employment, income, assets to determine risk potential.
- Navigated the loan pipeline to the closing and funding stage.
Production Specialist II/III
Countrywide Home Loans
Jacksonville, FL
09.2004 - 05.2008
- Collaborated with partners and brokers on subprime loan terms.
- Floor record of the month for closing 90 loans totaling 16.6 million in revenue.
- Top 10 processor out of 130 throughout my entire employment and consistently earned employee of the month.
Education
Bachelor of Science - Business Administration And Marketing
University of Florida
Gainesville, Florida, FL05-1988
Skills
- Fluent in Encompass software, tying to DU/LP
- Extensive collaboration with consumer direct and retail loan officers
- Over 25 years experience in loan processing and underwriting
- Excellent customer service skills
- Master in VA, FHA, Conventional, and Jumbo loan categories
- Purchases, refinances, new construction
- Multitasker with the ability to manage between 20-30 different types of loans monthly
- Ability to pivot between different categories of loans with ease
- Strong work ethic, putting in countless hours as needed to support the team
- Information verification
- Regulatory compliance
Languages
English
Native or Bilingual
Number one Refinance Loan Processor in 2020
TIAA Bank award winner during an extremely challenging year in 2020 navigating through loans under extreme pressure all while handling with professionalism and accuracy.
Timeline
Loan Processor II
Pentagon Federal Credit Union
10.2021 - Current
Processor IV/Jr Underwriter
TIAA Bank
03.2009 - 09.2021
Sr. Loan Coordinator
JP Morgan Chase Bank
05.2008 - 03.2009
Production Specialist II/III
Countrywide Home Loans
09.2004 - 05.2008
Bachelor of Science - Business Administration And Marketing
University of Florida