Christine McMillan
Manassas,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant to the Principal
Fairfax County Public Schools
07.2020 - Current
- Scheduling and coordination of meetings, events, and travel arrangements for the Principal.
- Expedited communication flow by managing correspondence, both internal and external, ensuring timely responses from the Principal's office.
- Improved budget management by tracking expenses, processing invoices, and generating financial reports for the Principal's review.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Supported a positive work environment by acting as a liaison between the Principal and faculty, addressing concerns and facilitating resolutions.
- Manage and provide direction to office staff on daily operating procedures.
- Assisted with hiring processes by coordinating interviews, onboarding new employees, and maintaining accurate personnel records for all staff under the Principal's supervision.
- Contributed to a safe campus environment by assisting in the implementation of safety protocols, monitoring visitor access, and reporting concerns promptly to the Principal.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Facilitated smooth daily operations in the school office through meticulous attention to detail in record keeping and document preparation.
- Maintained an organized and updated inventory of office supplies, placing timely orders to prevent any disruptions in daily operations.
- Performed bookkeeping and accounting tasks for school.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
General Manager/Personal Assistant
Specialist Security Technology Company Ltd.
07.2018 - 03.2020
- Coordinated and planned local and international travel, including but not limited to accommodation, events and conference registration.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Responsible for correspondence with local and international vendors.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Drove the successful execution of numerous events while closely managing cost constraints associated with event planning activities.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Customer Care Coordinator
Massy Integrated Retail Ltd.
12.2014 - 06.2018
- Supported Executive with daily processes.
- Responsible for the coordination and planning of Customer Appreciation events at 20+ locations.
- Procurement of services and promotional products for events.
- Responsible for analyzing data and compiling reports.
- Development of training materials and schedules.
- Cross-trained on best practices and provided backup support for organizational leadership.
- Management of the Customer Satisfaction Program.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Streamlined communication between departments for faster problem resolution, improving overall customer experience.
- Managed high call volume with excellent multitasking skills, ensuring timely assistance to customers.
- Developed strong relationships with clients by consistently providing exceptional service and support.
Education
Associate of Arts - Psychology
COSTAATT
Trinidad And Tobago11.2014
Skills
- Budget Administration and Expense Tracking
- Meeting and Travel Coordination
- Report Generation
- Microsoft Office Suite proficiency
- Office Administration
- Policy Enforcement
- Data entry accuracy
- Spreadsheet Management
- Report Analysis
- Problem-solving abilities
- Team collaboration
- Confidentiality maintenance
Timeline
Administrative Assistant to the Principal
Fairfax County Public Schools
07.2020 - Current
General Manager/Personal Assistant
Specialist Security Technology Company Ltd.
07.2018 - 03.2020
Customer Care Coordinator
Massy Integrated Retail Ltd.
12.2014 - 06.2018
Associate of Arts - Psychology
COSTAATT
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