Christine Meli
Louisburg,NC
Summary
Dynamic professional with extensive experience at Central Dermatology Center, excelling in customer service and payment processing. Proven ability to train employees and enhance office organization, leading to improved team performance. Recognized for resolving customer issues effectively and maintaining a welcoming environment, showcasing strong interpersonal skills and attention to detail.
Overview
20
20
years of professional experience
Work History
Lead Front Desk Receptionist
Central Dermatology Center
Chapel Hill, NC
01.2025 - Current
- Contributed to team effort by accomplishing related tasks as needed.
- Greeted and welcomed guests to the office.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Utilized problem solving skills to resolve customer issues quickly and effectively.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Trained new hires on receptionist duties such as answering phones, greeting visitors.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Responsible for handling cash payments from customers at the reception counter.
- Maintained an organized front desk by organizing daily paperwork, scheduling appointments and managing incoming calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Manager
Acceptance Now Financial Co.
Ft. Lauderdale, Fl
12.2016 - Current
- Setting up accounts
- Collections and processing payment of accounts
- Sales
- Manage personal
- Co-ordinating sales team with finance team
- Collection of unpaid accounts
- Collection of forfeited goods
- Achievements: Able to bring worst preforming store in the district to the number Two preforming store
Manager
Tuesday Morning
Cooper City, FL
11.2015 - 06.2017
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed orders to restock shelves.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Established customer service standards and monitored staff compliance.
- Trained and mentored associates to teach daily tasks and procedures.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Ob scrub technician/Cna
Cape Canaveral Hospital
Cape Canaveral, Florida
05.2005 - 07.2011
- Vitals, acu-checks, tend to patients needs
- Open and prepare o/r, assist in C-sections, close o/r
- Assist nurses and doctors with patients, physician orders to computer
- Transport patients to necessary locations for tests
- Preformed all Cna documentation
- Cna med surg floor
- Preformed all required Cna duties
- Committees: PUP –pressure ulcer prevention
- Acheivements: Cna of the year nominee for med surg
- Several above and beyond awards
Education
Nursing asst. program - CMEs, Phlebotomy course, ECG/EKG course
Kieser College
Melbourne, FL05-2006
Skills
- Payment processing
- Customer service
- Employee training
- Appointment scheduling
- Multi-line telephone
- Office organization
Languages
English
Professional
References
References available upon request.
Timeline
Lead Front Desk Receptionist
Central Dermatology Center
01.2025 - Current
Manager
Acceptance Now Financial Co.
12.2016 - Current
Manager
Tuesday Morning
11.2015 - 06.2017
Ob scrub technician/Cna
Cape Canaveral Hospital
05.2005 - 07.2011
Nursing asst. program - CMEs, Phlebotomy course, ECG/EKG course
Kieser College
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