Christine Menaugh
Paris,TN
Summary
Proactive Assistant Manager with extensive experience in corporate administration, guest services, and office management. Skilled in optimizing daily operations, maintaining compliance, and fostering strong relationships with staff and clients. Bringing expertise in financial record accuracy, vendor coordination, and exceptional customer service to drive business success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Guest and Member services expertise, including competitive offerings, pricing, and market positioning. Dedicate professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Vintage Restoration
2020.01 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
Corporate Secretary
Progressive Glass & Miorror, Inc
2004.11 - 2015.10
- Streamlined communication between executive management and the board, ensuring timely delivery of key information.
- Established strong working relationships with internal departments to facilitate smooth operations within the organization.
- Ensured compliance with federal and state regulations through timely filing of annual reports and other required documentation.
- Collaborated closely with senior executives to develop annual budgets that aligned with the company''s overall strategy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Managed sensitive corporate information discreetly while adhering to strict confidentiality requirements.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Guest Service Representative
Big Bear Vacation Rentals
1998.02 - 2003.04
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Contributed to increase in repeat business by developing strong relationships with guests.
- Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
- Conducted regular inventory checks of front desk supplies to prevent shortages.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
Office Manager
Big Bear Chamber of Commerce
1996.10 - 2000.01
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Wrote, edited chamber Newsletter, printed inhouse
- Managed sales of advertising in Newsletter
- Designed, printed member brochures and business cards
- Promoted Members to inquiring public
- Answered Phones
- Greeted public graciously
- Knowledgable of members and their services.
Education
No Degree - EMT
Crafton Hills College
Yucaipa, CA1999
No Degree - Web Design
Victorvalley College
Victorville1997
No Degree - Out Door Emergency Care
San Bernardino Valley College
San Bernardino, CA1996
High School Diploma -
Serrano High School
Phelan, CA1987
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
Additional Information
Was a participating member of the San Bernardino County Search Dog Team. Specializing in the training of bloodhounds.
Timeline
Assistant Manager
Vintage Restoration
2020.01 - Current
Corporate Secretary
Progressive Glass & Miorror, Inc
2004.11 - 2015.10
Guest Service Representative
Big Bear Vacation Rentals
1998.02 - 2003.04
Office Manager
Big Bear Chamber of Commerce
1996.10 - 2000.01
No Degree - EMT
Crafton Hills College
No Degree - Web Design
Victorvalley College
No Degree - Out Door Emergency Care
San Bernardino Valley College
High School Diploma -
Serrano High School
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