Christine Mendillo
Crompond,NY
Summary
I am a professional with excellent customer service skills with the ability to work in a fast paced multi task working environment. I work in a Mental Health office which has allowed me to handle a variety of situations in a calm manner. I am a hard worker with a lifetime of experience in all aspects of customer service. I enjoy working with people and helping out in any way I can.
Overview
16
16
years of professional experience
Work History
Front Desk Manager
Mensana Center
Cortlandt Manor, NY
01.2016 - Current
- Entered patient information into EMR system, including demographics, insurance, and health history.
- Checked patients in and out for appointments, and collected co-pays.
- Scheduled and followed up on patient appointments, collected and processed payments.
- Managed patient charts.
- Assisted with training new staff members on front desk procedures and policies.
- Resolved patient complaints in a timely manner, while maintaining a friendly attitude towards patients.
- Followed HIPAA guidelines.
- Replied to telephone, email, and in-person inquiries regarding patient concerns.
- Greeted each patient pleasantly.
- Received incoming calls and coordinated with staff to fulfill patient requests.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Created and managed employee schedules for shift coverage.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained the lobby of the office to always be clean and neat.
- Carried out tasks by professionally communicating with the MD, LCSW, and NPs.
Sales and Marketing Representative
Solaris Sports Club
Yorktown Heights, NY
04.2008 - 12.2015
- Handled customer inquiries promptly and efficiently, serving as point of contact between teams and departments for consistency.
- Responsible for meeting and exceeding sales.
- Developed and implemented marketing strategies to drive sales growth.
- Customer service through calls, answering questions, and touring the facility.
- Created and maintained relationships with customers, leading to increased sales.
- Greeted all potential clients and assisted them with their needs.
- Handled taking the money and inputting all information into the computer
- Prepared reports summarizing sales activity for management review.
- Generated leads through cold-calling,
- Handled customer complaints.
- networking events, and digital campaigns.
Education
High School Diploma -
Eastchester Senior High School
Eastchester, NY06-1987
Skills
- Data Entry
- Front Desk Operations
- Telephone Etiquette
- Reliable and Trustworthy
- Excellent Customer Service/People skills
- Multi Tasker
- Can handle high volume work
- Quick Learner
- Administrative Skills
- Scheduling and Calendar management
- Listening Skills
- EMR
- Microsoft
- Excel
Other work experience
- Lakeland Central school district Lunch lady and register while my kids were in elementary school-
- New York Spots Club - Sales and Marketing -15 + years
- Dr Joel Kaplan -Chiropractor- receptionist
References
References available upon request.
Timeline
Front Desk Manager
Mensana Center
01.2016 - Current
Sales and Marketing Representative
Solaris Sports Club
04.2008 - 12.2015
High School Diploma -
Eastchester Senior High School
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