Christine M Geringer
Litchfield,OH
Summary
Durable medical equipment professional with comprehensive skill set in managing client relationships and delivering high-quality service. Known for collaborative approach and consistently achieving positive outcomes, adaptable to changing needs. Expertise in medical equipment logistics and customer support, valued for reliability and problem-solving abilities.
Overview
30
30
years of professional experience
Work History
Durable Medical Equipment Representative
Professional Medical Equipment & Services
06.2023 - Current
- Educated clients on proper use and maintenance of durable medical equipment.
- Coordinated timely delivery
- Worked with medical professionals too obtain required documentation needed to file customers insurance claims
- Verified customers insurance , set up autopay accounts and collected copayments.
- Educated customers on what Medicare and Medicaid require to be eligible for their DME supplies.
Cake Decorator
Buehler's Fresh Foods
08.2022 - 06.2023
- Designed and decorated custom cakes for various events, ensuring alignment with client specifications.
- Managed inventory of baking supplies, optimizing stock levels to prevent shortages and minimize waste.
- Collaborated with team members to streamline decorating workflow, enhancing overall efficiency during peak seasons
- Assisted in customer consultations to recommend designs and flavors tailored to individual preferences.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Sales Associate
House of Flowers
04.2021 - 07.2021
- Processed transactions efficiently, handling cash and electronic payments while ensuring accuracy in financial reporting.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Customer Support Specialist
Oerlikon Balzers
02.2014 - 10.2019
- Resolved customer inquiries through various communication channels to ensure satisfaction.
- Documented support interactions in CRM system to maintain accurate records.
- Collaborated with team members to streamline processes and enhance service delivery.
- Analyzed customer feedback to identify trends and recommend improvements.
- Facilitated conflict resolution by addressing concerns promptly and professionally.
- Engaged with cross-functional teams to develop solutions for recurring issues.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Insurance Verification Specialist
Ronald S. Ricci D.D.S. Inc.
01.1998 - 02.2007
- Verified insurance eligibility and benefits for patient accounts to ensure coverage accuracy.
- Communicated with insurance providers to resolve discrepancies and obtain necessary authorizations.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Appointment scheduling, improving operational efficiency for staff and clients.
- Maintained comprehensive knowledge of company services to provide accurate information to clients.
- Collaborated with management to identify process improvements, contributing to enhanced front desk operations.
- Resolved customer problems and complaints.
- Collected patient payments, processed transactions and updated relevant records.
Front Desk Receptionist
ChesterA. Bizga D.D.S. Inc.
06.1995 - 12.1997
- Managed front desk duties prior to using computers.
Education
High School Diploma -
Buckeye High School
Medina, OHSkills
- Customer service
- Active listening
- Data entry
- Problem resolution
- Call center experience
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Product knowledge
- Order processing
Timeline
Durable Medical Equipment Representative
Professional Medical Equipment & Services
06.2023 - Current
Cake Decorator
Buehler's Fresh Foods
08.2022 - 06.2023
Sales Associate
House of Flowers
04.2021 - 07.2021
Customer Support Specialist
Oerlikon Balzers
02.2014 - 10.2019
Insurance Verification Specialist
Ronald S. Ricci D.D.S. Inc.
01.1998 - 02.2007
Front Desk Receptionist
ChesterA. Bizga D.D.S. Inc.
06.1995 - 12.1997
High School Diploma -
Buckeye High School