Christine Mickler
Indian Land,SC
Summary
Retail professional with a track record of managing front-end operations and enhancing customer satisfaction. Known for delivering consistent results and fostering collaborative team environments. Reliable and adaptable, with strong skills in leadership, communication, and problem-solving, ensuring smooth operations and positive customer experiences. Efficiently manage patient scheduling, client communications, and administrative tasks for a veterinary clinic. Demonstrating proficiency in customer service and maintaining detailed medical records.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Vet-REC
04.2023 - Current
- Coordinate patient care activities, ensuring seamless transitions between healthcare providers and departments
- Manage patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
- Maintain accurate and up-to-date patient records, including medical history, treatment plans, and insurance information
- Coordinate referrals to specialists or other healthcare facilities as required for comprehensive treatment
- Performe administrative tasks such as data entry, billing coordination, insurance verification for smooth operations
- Assist patients in understanding their treatment options, explaining procedures, risks, benefits, and alternatives
Merchandising Service Technician
Lowe's Home Improvement
01.2023 - 04.2023
- Read and develop planograms for new displays
- Reset existing bays to accommodate new products placement via planogram according to vendor expectations
- Construct and re-formulate bays per planograms mostly involving heavy beams, racking and use of tools needed to complete the reset
- Fast-paced environment with time-sensitive daily goals
- Extreme attention to detail with safety protocols
- Manage inventory per bay and document new locations
Front End Supervisor
The Home Depot
01.2021 - 01.2023
- Create and execute a plan for all cashiers and their positions daily
- Manage and delegate all cash increases per register
- Clear and full communication with other managers and cashiers via personal, phone or intercom
- Great customer service skills with every customer.
- Resolving any issue at hand to improve customer service experience
- Creating a smooth transition into all breaks for each cashier
- Plan and curating events of appreciation along with individual recognition
- All closing aspects and money depositing procedure nightly
Rural Postal Carrier
United States Postal Service
07.2020 - 01.2021
- Casing all mail that is distributed for that day
- Gather all parcels while placing them in sequential order for the route
- Load and organize the LLV in a proficient way for rapid delivery
- Always considering safety throughout the day while driving and delivering
- Being accurate when delivering each piece of mail and all parcels
- Effectively use the handheld device to efficiently sort outgoing and incoming parcels and letters
Seasonal Merchandising Associate
Plant Partners
03.2020 - 07.2020
- Consolidate all plant merchandise
- Assist with customers questions
- Provide product knowledge
- Intake new deliveries
- Stock merchandise
- Create and display a variety of plants
Patient Care Coordinator
Miracle Ear
06.2016 - 03.2020
- Greet patients and answer phone calls
- Create and schedule patient appointments
- Clean and service hearing aids
- Input outcome appointment notes per patient
- Execute financing accounts through multiple finance corporations
- Proficient with company web portal Sycle.net
- Maintaining precise and accurate files per each patient
- Compliant with HIPAA
Sales Associate
Pier 1 Imports
11.2011 - 04.2017
- Greet and assist customers in finding merchandise
- Convert shoppers into customers with suggestive selling techniques
- Cashier
- Encourage customers to participate in the Pier 1 Credit Card Program
- Consistently retaining product knowledge
- Order and stock merchandise
- Unbox merchandise deliveries while maintaining a clean and proficient stock room
- Build merchandising displays
Education
High School Diploma -
Central Piedmont Community College Adult High School
05.2011
No Degree - Science
Central Piedmont Community College
Charlotte, NC05-2012
Skills
- Customer service
- Retail management
- Retail merchandising
- Medical Scheduling
- Medical Records
- Multitasking
- Critical thinking skills
- Organizational skills
Certification
Driver's License
Activities
I enjoy hiking and traveling to beautiful scenery with my dog Nala. When I’m home painting and crafting are my go to activity of fun and expression.
Timeline
Patient Care Coordinator
Vet-REC
04.2023 - Current
Merchandising Service Technician
Lowe's Home Improvement
01.2023 - 04.2023
Front End Supervisor
The Home Depot
01.2021 - 01.2023
Rural Postal Carrier
United States Postal Service
07.2020 - 01.2021
Seasonal Merchandising Associate
Plant Partners
03.2020 - 07.2020
Patient Care Coordinator
Miracle Ear
06.2016 - 03.2020
Sales Associate
Pier 1 Imports
11.2011 - 04.2017
High School Diploma -
Central Piedmont Community College Adult High School
No Degree - Science
Central Piedmont Community College