Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Miles

Phenix City,AL

Summary

I am a highly motivated and personable individual seeking a challenging administrative professional level position where can utilize my training and experience in a goal-oriented corporate environment. Well-qualified, and familiarized (with exceptional experience in computer literacy, writing skills, knowledge with administrative procedures, compliance and quality assurance, ability to solve complex issues, complete projects independently, excellent communication and organization skills). As well as working with a diverse age group of people.

Overview

21
21
years of professional experience

Work History

Computer Lab Technician

NLCC
10.2022 - 05.2023
  • Oversee computer systems, databases, network, and technical systems for all students and staff.
  • Enhanced computer lab efficiency by maintaining and updating hardware and software systems.
  • Streamlined troubleshooting processes for quicker resolution of technical issues, improving overall user satisfaction.
  • Assisted users with various software applications, resulting in increased productivity and understanding.
  • Implemented regular equipment maintenance schedules, ensuring optimal performance and reducing downtime.
  • Established a comprehensive inventory system for tracking computer equipment, reducing loss and misplacement.
  • Developed user-friendly guides to help students navigate complex software programs, enhancing their learning experience.

Remote /Senior Advisor Social Media Specialist

Concentrix
08.2019 - 12.2022
  • Perform social media engagement activities to include crafting, posting, and tracking posts across various social media platforms
  • Facebook, Twitter, TikTok, Instagram, and YouTube as directed in support of our social marketing initiatives
  • Creative and engaging writer able to adhere to project’s guidelines for tone/voice and in keeping within social media platform restrictions
  • Stay on cutting edge industry practices, including frequent review of relevant blogs, websites through leader social media streams, etc.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.

Family Service Case Worker

Columbus Housing Authority
12.2017 - 12.2020
  • Empower at risk families with knowledge of available resources and community services that would motivate and provide avenues to deal with poverty and unforeseen circumstances
  • Collaborate with community agencies and partners to ensure that families have accessibility to services that support their well-being
  • Engage youth in social and extra-curricular activities that strengthen self-esteem, academics, and behavior
  • Advocate for needed services in the community
  • Maintain data in order to make referrals to community partners to support the family’s well-being.
  • Completed projects on schedule and within budget, leading to increased client satisfaction and repeat business.
  • Mentored new hires, providing comprehensive training that resulted in faster skill acquisition and higher job performance.
  • Worked fast to complete tasks and meet daily deadlines.

Collections Representative

TSYS Merchant Solutions
12.2014 - 11.2017
  • Contacted customers of delinquent accounts and amount owed while following applicable regulatory requirements
  • Negotiated routine and semi-scripted payment options with customers to resolve delinquencies
  • Reduced delinquency rates for assigned accounts through persistent follow-up and effective communication.
  • Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
  • Forged positive relationships with clients, understanding their unique situations while effectively managing outstanding debts.
  • Handled irate customers by utilizing excellent customer service skills to include active listening to make them feel valued
  • Performed administrative functions including data entry, operating basic office equipment, and completing documents
  • Independently made decisions based on training and company policy guidelines.

Office Assistant

Kidz Central Christian Academy
08.2002 - 12.2014
  • Received and screened high volume of internal and external calls while collecting /payments and recording balances
  • Performed basic administrative functions to include usage of Microsoft Word, filing, and equipment maintenance legers
  • Developed spreadsheets, a digital filing system for easy retrievability, organized files and created a team environment.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.

Education

Psychology

Troy State University
Phenix City, AL

High School Diploma -

Central High School
Phenix City, AL

Skills

  • Outstanding customer service and interpersonal skills
  • Adept with operating office automation equipment in the preparation of a variety of reports, letters, memorandums, transmittals, etc
  • Task oriented to meet and complete deadlines
  • Extensive knowledge and experience of Office Administrative procedures
  • Microsoft Office
  • Critical thinking skills
  • Analytical skills
  • Time Management
  • Zendesk
  • Slack
  • Sprinklr
  • Okta Single Sign-On
  • Online Chat Support

Timeline

Computer Lab Technician

NLCC
10.2022 - 05.2023

Remote /Senior Advisor Social Media Specialist

Concentrix
08.2019 - 12.2022

Family Service Case Worker

Columbus Housing Authority
12.2017 - 12.2020

Collections Representative

TSYS Merchant Solutions
12.2014 - 11.2017

Office Assistant

Kidz Central Christian Academy
08.2002 - 12.2014

Psychology

Troy State University

High School Diploma -

Central High School

Similar Profiles

CREATE PROFILE
Christine Miles