Christine Miller
Traverse City,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Accomplished in providing great support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Real Estate Sales Agent
Coldwell Banker Schmidt Realtors
Traverse City, MI
07.2021 - 11.2021
- Generated leads for sales and rental properties through cold calls and referrals.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Compared, researched and appraised properties.
- Educated clients on sales and buying processes and advised buyers on making decisions.
Housekeeping Attendant
Days Inn By Wyndham
Traverse City, MI
06.2020 - 12.2020
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Kept building entryway glass clean and polished for professional presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Responded to requests from patrons for linens and toiletries.
Housekeeping Supervisor
Days Inn By Wyndham
Mount Pleasant, MI
01.2019 - 06.2020
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Communicated repair needs to maintenance staff.
- Implemented new cleaning processes and team strategies to reduce risk of Covid-19.
- Worked with front desk to respond promptly to all guest requests.
Pesticide Applicator
Integrated Pest Management
Bellaire, MI
07.2010 - 10.2012
- Used proper PPE and safety protocols for personal health and safety of public and other staff.
- Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
- Informed customers of expected costs by providing written estimates for services prior to applications.
- Combined chemicals carefully observing all manufacturer instructions, to create proper mixtures and maintain safety.
Floor Manager
Stoney Acre Grill, Donegal Danny's Pub
Beaver Island, MI
06.2002 - 08.2010
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
Shift Manager
Papa John's Pizza
Grand Junction, CO
09.2008 - 11.2009
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Science And Applied Arts
Northwestern Michigan Community College
Traverse CityHigh School Diploma -
Beaver Island Community School
Beaver Island, Mi06.2006
Skills
- Attention to Detail
- Service Orientation
- Verbal and Written Communication
- Analytical and Logical Thinking
- Conflict Resolution
- Flexible Schedule
- Positive Attitude and Energetic
Certification
- Michigan Department of Agriculture And Rural Development Commercial Pesticide Applicator License
- Michigan Real Estate Salesperson License
Timeline
Real Estate Sales Agent
Coldwell Banker Schmidt Realtors
07.2021 - 11.2021
Housekeeping Attendant
Days Inn By Wyndham
06.2020 - 12.2020
Housekeeping Supervisor
Days Inn By Wyndham
01.2019 - 06.2020
Pesticide Applicator
Integrated Pest Management
07.2010 - 10.2012
Shift Manager
Papa John's Pizza
09.2008 - 11.2009
Floor Manager
Stoney Acre Grill, Donegal Danny's Pub
06.2002 - 08.2010
Science And Applied Arts
Northwestern Michigan Community College
High School Diploma -
Beaver Island Community School