Christine Miller
Cleveland,OH
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and growing businesses.
Overview
24
24
years of professional experience
Work History
Customer Experience Professional
Veritiv Corporation
Stow, OH
09.2022 - Current
- Manage and execute daily operational support duties for customers and sales representatives.
- Timely completion of assigned tasks by efficiently working through a queue for customer deliverables.
- Complete tasks such as new items requests, entering pricing updates and monitoring the customer service mailbox and routing orders.
Sales Support Specialist
Veritiv Corporation
Stow, OH
02.2014 - 08.2022
- Provided operational support for customer experience reps and sales reps on a daily basis.
- Completed assigned tasks efficiently within a designated queue, ensuring timely completion and allowing for increased sales productivity.
- Supported 2 sales reps with necessary tasks and provided assistance to other reps in the queue.
- Completed tasks such as new item requests, pricing updates, sourcing, sustainability requests, and report creation.
Replenishment Coordinator
Veritiv Corporation
Stow, OH
02.2011 - 02.2014
- Conducted daily inventory replenishment reviews to monitor exceptions and suggest purchase requests.
- Monitored forecasts and projected inventory levels to minimize inventory shortage and surplus.
- Monitored supplier performance driving towards resolution of issues optimizing supplier performance.
Customer Service Manager
Xpedx
Valley View, OH
05.2007 - 02.2011
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored staff performance to ensure adherence to customer service standards.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Customer Service Representative
Xpedx
Stow, OH
02.2000 - 04.2007
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Cuyahoga Community College
Skills
- Customer service excellence
- Problem-solving abilities
- Excellent Communication
- Teamwork and Collaboration
- Account Management
Timeline
Customer Experience Professional
Veritiv Corporation
09.2022 - Current
Sales Support Specialist
Veritiv Corporation
02.2014 - 08.2022
Replenishment Coordinator
Veritiv Corporation
02.2011 - 02.2014
Customer Service Manager
Xpedx
05.2007 - 02.2011
Customer Service Representative
Xpedx
02.2000 - 04.2007
High School Diploma -
Cuyahoga Community College
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