Christine Miller
Toledo
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Toledo Area Regional Transit Authority
08.2024 - Current
- Produce, proofread, and compose letters, reports, and forms based on written and verbal communication
- Gather, sort, and organize information to develop layouts and designs for reports and manuscripts
- Manage departmental mail, office supplies, and resource materials
- Handle incoming calls, and maintain departmental record
- Schedule appointments, manage itineraries, and coordinate meetings
- Monitor activities to ensure compliance with regulations, laws, and policies
- Assiste in relieving supervisor of routine administrative duties
- Handle sensitive and confidential information with discretion
- Undertake special projects and performed other related duties as assigned.
Video Specialist
OpenExchange
02.2023 - Current
- Provide virtual communication and technical service between CEOs, CFOs, and IR teams for numerous Fortune 500 companies.
- Execute multiple meetings at once including group conferences, live streams, and webinars.
- Conduct regular onboarding training for 30 or more new video specialists on procedure, etiquette, and technical skills
Associate Resource Manager
OpenExchange
01.2022 - 11.2022
- Directly managed a team of 200+ financial operators across the US and UK
- Oversaw individual performance, records, schedule and timesheets for the team
- Led recruitment for our Video Specialist roles and oversaw training and onboarding of new hires
- Assisted with maintaining and creating training material
Video Specialist
OpenExchange
08.2020 - 11.2022
- Interviewed potential candidates within the US and UK
- Conducted onboarding training for 30 or more new video specialists at a time on procedure, etiquette, and technical skills
- Approved weekly timesheets for 200+ part-time employees
- Maintained employee records and performance
- Point of contact for 200+ part time employees in the US and UK
- Answered employee questions/request in a timely manner
- Assisted staffing with staffing needs and reported any staffing issues
- Point of contact for training material as well as created training materials and keeping them updated
- Provided white-glove technical service and moderation for meetings between CEOs, CFOs, and IR teams from Fortune 500 companies
- Executed multiple meetings at once including group conferences, live streams, and webinars
- Created Zoom, WebEx, and MS Teams meeting links
- Assisted with 20+ training and onboarding sessions of approximately 100+ new video specialist
Training Scheduler
FlyRight
02.2017 - 03.2020
- Provided training dates to the sales teams
- Utilized Salesforce to schedule training for existing clients and new instructors
- Implemented and communicated changes to training schedules
- Maintained training records for client training
- Trained new hires on company systems and technology
Travel Logistics Manager
Mountain Air Cargo, Inc
12.2015 - 09.2016
- Booked all company travel, which includes air, hotel, and rental cars
- Implemented a new travel site, Egencia, that saved the company $37,000 over three months
- Maintained travel profiles through travel site Egencia for all employees and make changes when necessary
- Authorized and arranged payment for travel with companies where direct billing was not set up
- Checked and coded invoices for hotel and rental cars
- Initiated and maintained agreements for hotels, airlines and rental car vendors
- Accurately maintained Pilot Travel/MAC notes for all employees showing their air travel, hotel and car accommodations on a weekly basis; maintained records including all changes and/or cancellations for transfer to expense reporting program
- Assisted in the development of the Travel Request form in SharePoint to improve tracking for spending and audit purposes
- Helped develop Travel Request form in SharePoint to improve tracking for spending and audit purposes
Administrative Support Professional
Cardinal Innovations Healthcare Solutions
04.2014 - 12.2015
- Ran daily reports
- Created agendas and PowerPoint presentations for meetings
- Made travel arrangements when necessary
- Reconciled credit card expenses and submit other invoices to the finance department
- Transcribed minutes as needed
Administrative Assistant
R+L Carriers
10.2013 - 04.2014
- VP of Operations
- Ran daily reports
- Created agendas and PowerPoint presentations for meetings
- Submitted travel arrangements; reconciled credit card expenses
- Pulled bonus information and distribute weekly
- Scheduled conference calls as needed: transcribed conference calls as needed
- Answered phones when needed
Pricing Coordinator
Bealer Wholesale, Inc/ Adams Beverages of NC
01.2012 - 02.2013
- Updated and communicated pricing/promos to employees and chains through price page
- Checked for ongoing promotions and new items from Anheuser-Busch
- Tracked weekly Ads in grocery chain accounts
- Reviewed, reconciled, and ensured proper coding on all expense reimbursement requests and provided monthly recap to Director of Sales
- Answered phones using multi line phone system
Assistant Travel Coordinator
Roush Fenway Racing
01.2007 - 02.2011
- Booked rental cars for race teams and coordinated delivery to the FBO
- Submitted monthly per diem for race teams
- Reconciled monthly credit card statements and rental car bill for Travel Department
- Assisted with day-to-day travel arrangements including coordinating bus travel and airport check-in
- Processed all necessary paperwork for rental car accidents
- Negotiated rental car contracts and bus contracts and researched new hotels for cost savings
- Identified billing errors and implemented new practices that saved the company over $159,000.
Education
Rowan-Cabarrus Community College
Concord, NCSkills
- Microsoft Office
- Teams, Zoom, Webex, Slack
- SharePoint
- Lasso
- Content Development
- Data entry
- Office administration, Customer Service
- Leadership
- Basic Accounting
- Basic Human Resources
Timeline
Administrative Assistant
Toledo Area Regional Transit Authority
08.2024 - Current
Video Specialist
OpenExchange
02.2023 - Current
Associate Resource Manager
OpenExchange
01.2022 - 11.2022
Video Specialist
OpenExchange
08.2020 - 11.2022
Training Scheduler
FlyRight
02.2017 - 03.2020
Travel Logistics Manager
Mountain Air Cargo, Inc
12.2015 - 09.2016
Administrative Support Professional
Cardinal Innovations Healthcare Solutions
04.2014 - 12.2015
Administrative Assistant
R+L Carriers
10.2013 - 04.2014
Pricing Coordinator
Bealer Wholesale, Inc/ Adams Beverages of NC
01.2012 - 02.2013
Assistant Travel Coordinator
Roush Fenway Racing
01.2007 - 02.2011
Rowan-Cabarrus Community College
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