Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Christine Miller

North Webster,IN

Summary

Dynamic leader with extensive experience at Beacon Credit Union, excelling in staff development and customer relations. Proven track record in enhancing team performance and driving business growth through effective decision-making and relationship building. Recognized for resolving escalated issues and fostering a culture of continuous improvement, ensuring exceptional service delivery.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Member Center Manager

Beacon Credit Union
06.2024 - Current
  • Advanced from frontline service to branch leadership.
  • Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
  • Managed work and performance of more than 5 employees.
  • Assisted in daily operations to ensure efficient center functionality.
  • Supported team members in achieving operational goals and maintaining workflow.
  • Participated in training sessions to develop skills and knowledge relevant to role.
  • Adapted quickly to new tools and systems, demonstrating flexibility in a dynamic environment.
  • Assisted in recruiting, hiring and training of team members.
  • Resolved escalated member issues while maintaining strong service standards.
  • Represents the branch in community and business development initiatives.

Assistant Member Center Manager

Beacon Credit Union
09.2020 - Current
  • Managed daily operations to ensure efficient service delivery and client satisfaction.
  • Developed staff schedules to optimize workforce productivity and meet operational demands.
  • Fostered culture of continuous improvement, encouraging staff to contribute ideas for operational enhancements.
  • Tailored communication strategies to effectively reach different segments of center's audience, enhancing message impact.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored and resolved cash discrepancies, streamlined cash ordering processes, and ensured accuracy in balancing the branch.
  • Performed quarterly audits to verify cash accuracy and ensure branch compliance with operational procedures.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted Branch manager to oversee daily operations and ensuring seamless branch performance.

Member Service Specialist

Beacon Credit Union
07.2017 - Current
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Assisted in training new team members on operational procedures and service protocols.
  • Managed member communications through various channels, ensuring timely responses and follow-ups.
  • Collaborated with cross-functional teams to optimize service delivery and enhance member satisfaction.
  • Mentored junior staff, fostering a collaborative environment focused on professional growth and knowledge sharing.
  • Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
  • Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Delivered functionality assistance via phone and online service platforms.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Recommended specific products and services in alignment with individual needs, requirements, and specifications.
  • Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
  • Led branch in cross-selling products and promoting loan ancillaries to drive revenue growth and enhance member relationships.

Education

High School Diploma -

Wawasee High School
Syracuse, IN
05-2002

Skills

  • Staff leadership
  • Team supervision
  • Sales proficiency
  • Regulatory standards
  • Staff development
  • Business development
  • Customer service
  • Decision-making
  • Employee development
  • Performance evaluation and monitoring
  • Schedule management
  • Team leadership
  • Effective leader
  • Performance evaluations
  • Relationship building
  • Sound judgment
  • Teamwork and collaboration
  • Customer relations
  • Financial management

Certification

  • Licensed in selling ancillaries
  • Certified Financial Counselor
  • Notary

Languages

English

Timeline

Member Center Manager

Beacon Credit Union
06.2024 - Current

Assistant Member Center Manager

Beacon Credit Union
09.2020 - Current

Member Service Specialist

Beacon Credit Union
07.2017 - Current

High School Diploma -

Wawasee High School

Similar Profiles

CREATE PROFILE