Christine Minor
Fayetteville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proved successful working within tight deadlines in a fast-paced environment. Self-motivated, with a strong sense of personal responsibility. Adaptable and proficient in learning new concepts quickly and effectively. Collaborative and strategic team leader with robust background in customer service. Detail-oriented team player with strong organizational skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Account Manager
Insurance Service Center
04.2017 - Current
- Account Manager responsible for 2.5 million book of business
- Manage all aspects of book of business to include new sales, servicing clients' policy changes, coverage and policy recommendations, filing new claims, servicing exiting claims, rounding and upselling, reviewing all accounts to ensure coverages are in place to protect client assets.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Set and achieved company defined sales goals.
Licensed Insurance Agent
State Farm Insurance Inc
04.2016 - 04.2017
- Develop and implement sales plan and manage all phases of sales cycle-from prospecting to close and follow-up support.
- Represent full line of insurance and financial products, serving as trusted advisor to businesses and individuals.
- Train sales support staff and created fun and productive work environment.
- Exceeded corporate quotas for monthly policy sales.
Licensed Insurance Agent
Nationwide Insurance Company
01.2015 - 04.2016
- Calculated quotes and educated potential clients on insurance options.
- Implement sales plan and manage all phases of sales cycle-from prospecting to close with follow-up support.
- Represent full line of insurance products, serving as trusted advisor to individuals.
- Maintained high standards of customer service by building relationships with clients.
- Train sales support staff and create fun and productive work environment.
- Investigated and processed claims swiftly to keep customers satisfied.
- Created detailed reports for management to track performance and sales.
- Exceeded corporate quotas for monthly policy sales.
Service Tech Assistant
Genter's Collision
06.2014 - 01.2015
- Examined vehicles to determine extent of damage and repairs required.
- Identify all damage, missing parts and mechanical problems.
- Prepared cost estimates (CCC estimation software) for vehicle repairs and provided detailed documentation for customer review.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
Human Resource Manager/Benefits Administrator
WorldWide Language Resources Inc.
04.2006 - 06.2014
- Subject Matter Expert for all insurance programs and Defense Bas Act Claims procedures for US and Overseas staff.
- Handled all aspects of Defense Base Act Worker's Compensation Claims.
- Filed Worker's Compensation clams within deadlines for US & Defense Base Act employees.
- Administer all facets of insurance programs; explaining benefits, and claims procedures to personnel.
- Coordinated Medi-evacuations for injured employee from overseas to state-side.
- Evaluating and recommendations for new benefits and changes to existing benefits plans.
- Conducted on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Evaluated annual performance reviews and recommendation of salary changes.
- Managed confidential employee data and privacy per organizational privacy policies.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Prepared new hire letters, employee contracts, and corporate policies.
- Developed and enforced company policies and procedures
- Improved office efficiency by effectively managing internal communications and correspondence.
- Implement government contracting regulations as they relate to employee requirements, benefits and wage determinations to ensure compliance.
Education
Associate of Business Administration -
Fayetteville Technical Community College
Fayetteville, NC06.2007
Skills
- Claims Processing
- Risk Management
- Underwriting Knowledge
- Insurance Policy Coverage Knowledge
- Casualty and Property Loss
- Customer Service
- Account Management
- Complaint Resolution
Certification
- Property and Casualty Insurance License
- Life and Health Insurance License
- Notary Public
- Numerous Human Resources Certifications
Timeline
Account Manager
Insurance Service Center
04.2017 - Current
Licensed Insurance Agent
State Farm Insurance Inc
04.2016 - 04.2017
Licensed Insurance Agent
Nationwide Insurance Company
01.2015 - 04.2016
Service Tech Assistant
Genter's Collision
06.2014 - 01.2015
Human Resource Manager/Benefits Administrator
WorldWide Language Resources Inc.
04.2006 - 06.2014
Associate of Business Administration -
Fayetteville Technical Community College
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