CHRISTINE M LOCKHART
Phenix City,AL
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Aflac
Columbus,GA
05.2024 - Current
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Responded to customer inquiries via phone, email and web-based platforms.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Exceeded performance goals consistently by demonstrating superior product knowledge when assisting customers.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Certified Nursing Assistant /Caregiver
Canterbury Health / Rehab Center
Phenix City, AL
01.2024 - 03.2024
- Restocked unit frequently with necessary medical supplies
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests
- Responded to bell or light signal calls to assist patients with needs
- Delivered personal nursing assistance in pre- and post-operative situations
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies
- Kept instruments and equipment clean and sanitized
- Supported healthy patient skin with bedside baths, wound care and integrity checks
- Monitored vital signs and medication use, documenting variances and concerning responses
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Improved patient outlook and daily living through compassionate care
- Developed patient care plans with doctors and registered nurses
- Drove clients to shop for groceries, attend doctor appointments and run errands
- Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength
- Frequently checked up on patients and offered assistance on using equipment
Certified Nursing Assistant /Restorative Tech/Central Supply Tech
Arabella Health and Wellness
Phenix City, AL
05.2023 - 01.2024
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Consulted with nurses to develop patient care plans and evaluate treatment options
- Collecting vital signs
- Collecting specimens
- Infection control procedures
- Calm and level-headed under duress
- Respiratory equipment training
- General housekeeping ability
- Monitoring fluids
- Grooming and bathing assistance
- Quick problem solver
- Preparing meals
- Medical terminology knowledge
- Quality assurance controls
- Patient relations
- Helping with medication
- Credit card payment processing
- Schedule mastery
- Data evaluation
- Senior leadership support
- Call Center Operations
- Conflict mediation
- Microsoft Office expertise
- Clerical support
- System implementation
- Technologically savvy
- Business development understanding
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment
- Delivered personal nursing assistance in pre- and post-operative situations
- Documented activities and recorded information in EMR system
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
Rehab Nursing Technician
Regional Rehabilitation Hospital
Phenix City, AL
12.2018 - 05.2023
- Evaluated patients' rehabilitative needs, developed treatment plans and goals and delivered appropriate therapy
- Devised and managed treatment plans for injured or disabled patients and those suffering from chronic conditions
- Monitored and measured clients' vital signs and recorded all gathered data into patient charts
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients
- Provided IT and software trouble-shooting support to rest of the organization
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Exceeded customer satisfaction by finding creative solutions to problems
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Education
Certified Nursing Assistant -
Enrichment Service Center
Columbus, GA01.2001
High School Diploma -
Central High School
Phenix City, AL01.1990
Skills
- Evaluated patients' rehabilitative needs
- Developed treatment plans and goals
- Delivered appropriate therapy
- Monitored and measured clients' vital signs
- Documented information in patient charts
- Provided daily living activities to patients
- Provided IT and software trouble-shooting support
- Motivated and encouraged team members
- Demonstrated self-reliance
- Exceeded customer satisfaction
- Provided excellent service
- Fostered relationships with patients and healthcare teams
- Conducted routine checks on patient vitals
- Maintained accurate patient records
- Responded to patient alarms
- Consulted with nurses
- Collected vital signs
- Infection control procedures
- Calm under duress
- Respiratory equipment training
- General housekeeping ability
- Monitoring fluids
- Grooming and bathing assistance
- Quick problem solver
- Preparing meals
- Medical terminology knowledge
- Quality assurance controls
- Patient relations
- Helping with medication
- Credit card payment processing
- Schedule mastery
- Data evaluation
- Senior leadership support
- Call Center Operations
- Conflict mediation
- Microsoft Office expertise
- Clerical support
- System implementation
- Technologically savvy
- Business development understanding
- Supported diagnostic and treatment procedures
- Exhibited compassionate care
- Collected specimens
- Maximized patient comfort
- Delivered personal nursing assistance
- Documented activities in EMR system
- Managed and maintained patient rooms
- Examined and addressed lacerations
- Facilitated activities of daily living
- Rendered hands-on nursing care
Certification
- CPR / First Aid
- CNA
Timeline
Customer Care Specialist
Aflac
05.2024 - Current
Certified Nursing Assistant /Caregiver
Canterbury Health / Rehab Center
01.2024 - 03.2024
Certified Nursing Assistant /Restorative Tech/Central Supply Tech
Arabella Health and Wellness
05.2023 - 01.2024
Rehab Nursing Technician
Regional Rehabilitation Hospital
12.2018 - 05.2023
Certified Nursing Assistant -
Enrichment Service Center
High School Diploma -
Central High School
- CPR / First Aid
- CNA