Christine M Michaels
Belgium,WI
Summary
Passionate and results-driven non-profit leader with over 25 years of experience in personnel management, program development, and community outreach. Skilled in compassionate case management, working closely with youth and their families. Committed to enhancing the lives of underserved and diverse populations through dedicated efforts. Recognized for fostering a collaborative environment that empowers staff and volunteers to achieve impactful outcomes.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Associate Director
Ozaukee Family Services
01.2020 - Current
- Responsibilities include hiring, training, supervision and development of staff
- Provide day-to-day support and direction to staff as needed
- Evaluate staff performance, provide written and verbal feedback
- I work collaboratively with community partners to network and build community connections
- Responsible for program reports, including the United Way annual report along with other state and federal grant reports
- Attend community meetings, and develop positive relationships with community partners, volunteers, donors, and potential referral sources
- I am an active contributing member of the CST Coordinating Committee, the Washington-Ozaukee Mental Health Coalition and the Port Washington-Saukville School District Mental Health Providers Committee
- I am responsible for the direct oversight of all Ozaukee Family Services programs
CST Family Team Coordinator
Ozaukee Family Services
01.2012 - 12.2019
- CST (Coordinated Services Team) is an approach that brings collaboration between children, their families and service providers to ensure the best outcomes for families
- Together with team partners, I conducted a multi-dimensional summary of strengths and needs of the child and family
- Scheduled and facilitated team meetings
- Developed a Plan of Care which was closely monitored by team members
- Developed and administered measurement tools to assess effectiveness of programming and gather data for internal and external reporting
Program Coordinator
Interfaith Caregivers
09.2010 - 04.2012
- Supported the mission of the agency by helping to enable that senior and disabled individuals stayed independent in their homes
- Conducted home visits with seniors to ensure the best volunteer match and appropriate support
- Matched volunteers with seniors in need of transportation to medical appointments, grocery shopping, church and other appointments
- Maintained a complete list of community resources to help with additional assistance needed by clients
Substitute Teacher
Cedar Grove Belgium School District
09.2010 - 01.2012
- I assumed the responsibility of the classroom teacher in their absence, maintaining learning environment, and ensuring the continuity of educational instruction
- Followed lesson plans provided by the teacher, adapting methods to meet the needs of students
- Maintained a positive classroom environment
- Adhered to school's policies and procedures
Volunteer Coordinator
COPE Hotline
04.1994 - 08.2007
- Responsible for overseeing all aspects of the COPE hotline
- This role ensured that volunteers were recruited, trained, and placed in an appropriate role
- Developed strategies to attract and retain volunteers
- Conducted interviews and screenings to ensure volunteers were a good fit for the organization
- Developed and delivered orientation program and training sessions to new volunteers
- Ensured volunteers understood their roles, responsibilities, and organizational policies
Education
BA - PSYCHOLOGY
CONCORDIA UNIVERSITY
Mequon05.1994
Skills
- Communication
- Management
- Time Management
- Interpersonal skills
- Crisis Intervention
- Case management
- Organizational skills
- Collaborative Problem Solver
- Grant Writing
- Community Outreach
- Exceptional customer service skills
- Active listener
- Relationship Building
Accomplishments
- Achieved increased staff retention by completing comprehensive on-boarding procedures with accuracy and efficiency.
- Developed program demographic tracking spreadsheets using Microsoft Excel to improve data management.
- Transitioned counseling staff to electronic medical records, enhancing efficiency and accessibility.
- Secured grant funds that accounted for approximately 20% of total agency funding through successful grant writing.
- Supervised team of 15 staff members, providing leadership and support to ensure effective team performance.
Certification
- Mandated Reporter Training - annually
- Ethics and Boundaries Training
- Certified CANS Assessment
- Trauma Informed Care Training
Timeline
Associate Director
Ozaukee Family Services
01.2020 - Current
CST Family Team Coordinator
Ozaukee Family Services
01.2012 - 12.2019
Program Coordinator
Interfaith Caregivers
09.2010 - 04.2012
Substitute Teacher
Cedar Grove Belgium School District
09.2010 - 01.2012
Volunteer Coordinator
COPE Hotline
04.1994 - 08.2007
BA - PSYCHOLOGY
CONCORDIA UNIVERSITY
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