CHRISTINE MOCTEZUMA
Service Advisor
Chandler,AZ
Summary
At Advanced Truck & Auto Repair, I excelled as an Office Manager/Service Advisor, enhancing team productivity and customer loyalty through exceptional service and efficient workflow management. Skilled in Office Administration and bilingual communication, I successfully reduced service wait times, ensuring financial precision and fostering trust with detailed service education
Overview
7
7
years of professional experience
Work History
Office Manager/Service Advisor
Advanced Truck & Auto Repair
08.2017 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Controlled finances to lower costs and keep business operating within budget.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Reduced wait times with efficient coordination of service tasks among technicians.
Education
LVN - Nursing
Concorde Career College
San Diego, CA09.2005
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Service Estimates
- Service Scheduling
- Repairs Scheduling
- Work Prioritization
- MS Office
- Bilingual
Timeline
Office Manager/Service Advisor
Advanced Truck & Auto Repair
08.2017 - Current
LVN - Nursing
Concorde Career College