CHRISTINE MONROE
Baltimore,MD
Summary
Adept at fostering patient-provider relationships and streamlining access processes, 5 years tenure at PREMIER VASCULAR CENTER highlighted office commitment to HIPAA compliance and exceptional organization. By implementing quality improvements and leveraging of over 20years customer service expertise, and enhanced patient satisfaction significantly. My background also includes advancing over 20 years of knowledge in renal care, underscoring over 20 years dedication to patient education and healthcare excellence. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dialysis Technician
DaVita Medical Group
04.2003 - Current
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
- Advanced professional knowledge by attending conferences, workshops, and continuing education programs related to renal care advancements.
- Cleaned and sterilized instruments, equipment and surfaces.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
Access Coordinator
PREMIER VASCULAR CENTER
09.2021 - Current
- Served as a liaison between patients and healthcare providers, ensuring clear communication of expectations and needs throughout the treatment process.
- Facilitated interdepartmental coordination by promptly addressing inquiries from various hospital units related to bed availability, transfers, or discharge planning efforts.
- Played a crucial role in maintaining facility accreditation by ensuring adherence to established guidelines, standards, or protocols as part of the overall patient access process.
- Contributed to a positive work environment by actively engaging with peers during team meetings, sharing best practices, and offering constructive feedback on opportunities for continued growth.
- Developed strong working relationships with colleagues across multiple departments through effective collaboration on shared initiatives or projects impacting patient access operations.
- Provided exceptional customer service to patients, families, and referring providers, fostering positive relationships.
- Ensured timely resolution of patient complaints or concerns related to access issues through diligent investigation and follow-up communication efforts.
- Implemented quality improvement initiatives to enhance the Access Coordinator role''s effectiveness within the organization.
- Educated patients on importance of preventive health care and insurance coverage.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Education
GED -
BALTIMORE CITY PROGRAM
BALTIMORE, MARYLAND05.1995
Skills
- HIPAA Compliance
- Decision-making capabilities
- Customer service expertise
- Exceptional organization
- Detail-oriented approach
- Interpersonal Relations
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- Patient Education
- Training Coordination
- Time Management
Certification
- CERTIFIED DIALYSIS TECH FROM THE MARYLAND NURSING BOARD
- CCHT CERTIFIED
- CPR CERTIFIED
Timeline
Access Coordinator
PREMIER VASCULAR CENTER
09.2021 - Current
Dialysis Technician
DaVita Medical Group
04.2003 - Current
GED -
BALTIMORE CITY PROGRAM
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