Christine Morales
Yonkers
Summary
Results-driven Manager with extensive experience at Plush Automotive Inc. Expertise in team leadership, customer service, and operational efficiency. Proven ability to implement strategic process improvements and conduct staff training, enhancing customer satisfaction. Strong decision-making and problem-solving skills align operations with business objectives.
Overview
19
19
years of professional experience
Work History
Manager
Plush Automotive Inc.
03.2023 - Current
- Enhanced inventory accuracy by streamlining management processes, reducing discrepancies.
- Boosted onboarding efficiency by developing comprehensive training materials for new hires.
- Drove service improvements through implementation of effective customer feedback systems.
- Aligned operations with strategic goals by coordinating cross-departmental initiatives.
- Fostered collaboration and morale during team meetings to communicate objectives clearly.
- Informed decision-making by analyzing performance data to identify key trends.
Customer Service Representative
Esti Warehouse Inc.
05.2007 - 06.2023
- Enhanced customer satisfaction by effectively resolving inquiries with product knowledge.
- Streamlined order processing to ensure accurate fulfillment and timely deliveries.
- Increased customer loyalty by resolving complaints empathetically and proactively.
- Mentored junior staff on customer service best practices and conflict resolution strategies.
- Trained team members on policies and product updates for consistent service quality.
- Analyzed customer feedback to identify trends, driving improvements in service offerings.
Shift Leader
Plush 101 Lounge
10.2019 - 03.2023
- Enhanced customer service by leading teams during peak operational shifts.
- Trained new hires on procedures and effective customer engagement techniques.
- Improved team productivity by implementing streamlined processes and reducing wait times.
- Monitored inventory levels, ensuring timely restocking for uninterrupted operations.
- Resolved customer complaints swiftly, maintaining high service satisfaction ratings.
- Conducted performance evaluations, providing constructive feedback for employee development.
Education
No Degree - Criminal Justice
Monroe College
Bronx, NY01-2006
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Goal setting
- Documentation and reporting
- Customer relationship management (CRM)
- Workforce management
- Business administration
- Expense tracking
Languages
Spanish
Native or Bilingual
Timeline
Manager
Plush Automotive Inc.
03.2023 - Current
Shift Leader
Plush 101 Lounge
10.2019 - 03.2023
Customer Service Representative
Esti Warehouse Inc.
05.2007 - 06.2023
No Degree - Criminal Justice
Monroe College