Christine Morgan
Lincoln Park,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Solid understanding of retail in nearly every aspect.
Overview
9
9
years of professional experience
Work History
Online Reseller
Self Employed Services
Lincoln Park, MI
05.2018 - Current
- Analyzed sales data to identify trends in customer preferences.
- Responded promptly to customer inquiries regarding order status updates.
- Photographed and wrote product descriptions and sales copy for items.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Handled all aspects of business, including accounting, purchasing and web design.
- Purchased new or used items from online or physical sources for resale via websites.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
Store Associate
Party City
Taylor, MI
06.2015 - 04.2018
- Provided cash register operations and handled customer payments.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Ensured the cleanliness and tidiness of the store.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Operated scanning equipment for price checks and stock replenishment.
- Improved customer service feedback scores through outstanding service.
- Organized store by returning merchandise to proper areas and restocked displays.
- Set up balloon displays for events in accordance with customer instructions.
- Worked collaboratively with team members to meet tight deadlines during peak periods.
- Prepared custom orders according to detailed specifications provided by customers.
- Provided feedback and guidance to improve employee performance during trainings.
- Completed resets on schedule and followed corporate planograms to properly arrange all merchandise.
- Answered incoming calls regarding product inquiries or orders.
- Facilitated product sales by processing phone orders and customer payments.
Education
High School Diploma -
Asher Adult Education
Southgate, MI06-2015
Skills
- Multitasking
- Positive Customer Engagement
- Cash Register Operation
- Flexible Hours
References
References available upon request.
Timeline
Online Reseller
Self Employed Services
05.2018 - Current
Store Associate
Party City
06.2015 - 04.2018
High School Diploma -
Asher Adult Education