Summary
Overview
Work History
Education
Skills
Timeline
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Christine Morgan

Christine Morgan

Lubbock,Texas

Summary

Experienced Employee Benefits Specialist with diverse HR skills, including onboarding, engagement, and retention. Expert in HR analytics and data interpretation, committed to creating a collaborative and inclusive work environment. Dedicated to providing exceptional employee service and driving organizational success.

Overview

5
5
years of professional experience

Work History

Employee Benefits Specialist

Betenbough Business Services
08.2021 - Current
  • Administer employee leave programs, including processing leave requests, tracking leave balances, and communicating with employees and management regarding leave policies and procedures.
  • Manage employee benefit plans, including enrollment, communication, and administration of health, dental, vision, life insurance, HSA and FSA.
  • Ensure compliance with federal and state regulations governing employee leave and benefit programs, including FMLA, ADA, and COBRA.
  • Serve as the primary point of contact for employee inquiries related to leave and benefits, providing exceptional customer service and timely resolution of issues.
  • Successfully managed annual open enrollment process for 300+ employees, resulting in a 98% enrollment rate.
  • Process monthly benefit billing and reconcile invoices to ensure accuracy and timely payment.
  • Manage workers' compensation claims, including reporting claims, coordinating medical care, and communicating with employees, managers, and insurance carriers.

Benefits Clerk

Lubbock Independent School District
12.2020 - 08.2021
  • Partnered with third-party vendors to ensure seamless administration of leave and benefit programs.
  • Processed enrollments, changes, and terminations of employee benefits coverage. Provided customer service to employees by answering questions and resolving issues related to benefit programs.
  • Participated in the development and implementation of wellness programs and other initiatives to promote employee health and well-being.
  • Administered employee benefit programs, including processing enrollments, changes, and terminations of coverage.
  • Processed unemployment claims for former employees, including responding to inquiries from state unemployment agencies and conducting investigations related to claims.

Patient Access, Assistant Manager, Preceptor

Texas Institute For Surgery
07.2018 - 10.2020
  • Registered patients and verified insurance coverage
  • Scheduled patient appointments and updated records
  • Trained and coached new Patient Access Representatives on job duties and best practices
  • Collaborated with upper management on department operations, providing timely updates on metrics and proposing process improvements as needed.
  • Ensured compliance with healthcare regulations related to patient privacy, insurance, and medical records.
  • Resolved complex patient inquiries by collaborating with other departments and external organizations.

Education

Bachelor of Arts - General Studies

Southern New Hampshire University
Hooksett, NH
12.2021

Skills

  • Employee Benefits
  • UKG UltiPro
  • Microsoft Office Suite
  • New Hire Orientation
  • Regulatory Compliance
  • Project Management
  • New Employee Orientation
  • Employee Benefits Management

Timeline

Employee Benefits Specialist

Betenbough Business Services
08.2021 - Current

Benefits Clerk

Lubbock Independent School District
12.2020 - 08.2021

Patient Access, Assistant Manager, Preceptor

Texas Institute For Surgery
07.2018 - 10.2020

Bachelor of Arts - General Studies

Southern New Hampshire University

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Christine Morgan