Christine Morin
Lubbock
Summary
Experienced Patient Access professional with a strong background in managing patient check-in processes and resolving billing inquiries. Committed to maintaining compliance with HIPAA regulations and enhancing overall patient care through effective communication and problem resolution. Flexible hard worker ready to learn and contribute to team success. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Senior Patient Access Representative
Covenant Medical Center
Lubbock
07.2021 - 07.2025
- Facilitated patient registration and appointment scheduling processes.
- Verified insurance information and collected necessary documentation.
- Assisted patients with pre-authorization and eligibility inquiries.
- Managed patient check-in and check-out procedures efficiently.
- Coordinated communication between patients and healthcare providers.
- Maintained accurate electronic health records for compliance purposes.
- Trained new staff on patient access protocols and systems.
- Resolved patient concerns regarding billing and insurance matters.
- Maintained patient confidentiality while verifying insurance eligibility and benefits coverage.
- Generated reports from various databases to monitor trends in denials or underpayments due to incorrect coding or billing errors.
- Collaborated with IT personnel regarding upgrades and enhancements associated with software used for patient registration purposes.
- Reviewed all incoming physician orders for accuracy prior to entering into electronic health record system.
- Actively monitored queues within the practice management system identifying any issues that may be impacting timely completion of tasks.
- Verified patient's insurance coverage through online portals or by phone using payer websites and IVR systems.
- Educated patients on their financial responsibility prior to receiving treatment or services provided by the facility.
- Processed referrals and pre-authorizations for specialist visits, diagnostic testing, home health services, durable medical equipment and medication refills according to established policies and procedures.
- Coached junior staff members on how best utilize available resources when resolving problems encountered during the registration process.
- Developed training materials for new hire orientations focusing on topics such as customer service principles, privacy regulations, departmental policies and procedures.
- Responded promptly to inquiries from internal departments such as nursing, laboratory personnel, physicians and hospital administrators.
- Adhered to HIPAA guidelines when handling confidential information related to patient care records or financial data.
- Identified opportunities for improvement in workflows related to patient access activities such as registration process improvements or streamlining of procedures in order to improve customer service satisfaction scores.
- Assisted with the registration of new and existing patients by collecting demographic information, insurance information, medical history and other documentation.
- Greeted patients and visitors in a professional manner, providing information and assistance as needed.
- Participated in departmental meetings to discuss policy changes that impact patient access operations.
- Provided support to clinical staff including scheduling appointments and obtaining authorization for services.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.(Epic)
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Patient Care Coordinator
Physical Therapy Today
Lubbock
02.2018 - 08.2020
- Communicated with patients to gather medical history and insurance information.
- Assisted in patient intake processes to ensure accurate data collection.
- Addressed patient inquiries and resolved concerns in a timely manner.
- Maintained confidentiality of patient information in compliance with regulations.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Compiled and maintained medical charts and reports in complex digital databases.
- Received and routed care team messages and documents to appropriate staff.
- Completed insurance verifications and claim forms for patient intake and processing.
Patient Access Representative
Grace Clinic
Lubbock
09.2016 - 10.2017
- Verified patient insurance information and eligibility for services.
- Scheduled patient appointments and managed calendar efficiently.
- Assisted patients with registration and check-in processes.
- Handled patient inquiries and resolved issues promptly.
- Educated patients on clinic services and procedures clearly.
- Collaborated with team members to enhance patient experience consistently.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Explained various admission forms and policies, acquiring signatures for consent.
- Assisted with scheduling outpatient appointments.
- Managed incoming faxes related to patient registration processes.
Payment Poster
Seton Medical Center Austin
Austin
10.2012 - 02.2015
- Posted payments accurately in electronic health record system.
- Reviewed patient accounts for discrepancies and resolved issues.
- Communicated with insurance companies to verify payment information.
- Processed adjustments and refunds according to policy guidelines.
- Collaborated with billing team to ensure timely payment posting.
- Maintained organized records of payment transactions and adjustments.
- Utilized financial software to track and manage payment data effectively.
- Posted payments and sent reviews and denials.
- Prepared, distributed and reviewed insurance payments and recorded in corporate database.
- Provided customer service support to patients regarding inquiries related to account status and payment history.
- Verified accuracy of statements sent to customers for payment reconciliation purposes.
- Generated reports on monthly revenue totals, outstanding balances, and other financial indicators as requested by management.
- Posted payments for insurance companies, including Medicare and Medicaid, by accurately entering data into the system.
- Researched discrepancies between patient accounts and remittance advice received from insurance carriers.
- Handled all electronic and manual payments and adjustments, ensuring that data was accurately posted.
- Documented payment denials in appropriate billing system and updated account managers swiftly.
- Maintained a working knowledge of industry regulations pertaining to healthcare billing practices.
- Assisted in resolving payment issues, such as rejections or delayed payments due to incorrect coding or missing information.
- Reviewed refund requests and forwarded information to analyst.
- Ensured compliance with HIPAA regulations when dealing with patient information.
- Followed up on pending claims that have not been paid by third-party insurers within specified timeframes.
- Downloaded, printed and batched electronic funds transfers and remits.
- Maintained accurate records of all payments posted in an organized filing system.
- Received payments from insurance providers, handled Medicare packages and completed immediate processing.
- Performed audits on accounts receivable transactions for compliance with company policies and procedures.
- Communicated effectively with internal teams about any changes or updates made to patient accounts during the posting process.
- Collaborated with various departments within the organization to ensure efficient workflow processes related to payment posting activities.
- Balanced daily cash postings with deposits to ensure accuracy of information entered into the system.
- Analyzed credit card statements for fraudulent activity and took appropriate action when necessary.
- Participated in departmental meetings concerning improvements in existing payment processes.
- Generated, mailed and monitored invoices.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Managed timely invoicing of clients and ensured accurate billing details.
- Assisted with month-end and year-end closing processes.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
Education
Elementary Education
South Plains College
Levelland, TXSkills
- Patient registration
- Insurance verification
- Pre-authorization processing
- Appointment scheduling
- Customer relationship management
- Workflow improvement
- Data reporting
- Problem solving
- Effective communication
- Patient education
- Medical terminology proficiency
- HIPAA compliance
- Strong interpersonal skills
- Medical billing
- Patient registration expertise
- Referral coordination
- Registration and admissions
- Patient identity verification
Languages
Spanish
Limited
References
References available upon request.
Timeline
Senior Patient Access Representative
Covenant Medical Center
07.2021 - 07.2025
Patient Care Coordinator
Physical Therapy Today
02.2018 - 08.2020
Patient Access Representative
Grace Clinic
09.2016 - 10.2017
Payment Poster
Seton Medical Center Austin
10.2012 - 02.2015
Elementary Education
South Plains College
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