CHRISTINE MORRELL
St. Petersburg
Summary
Dynamic healthcare professional with extensive experience at Concierge Home Care, excelling in quality patient care and staff management. Proven analytical skills and problem-solving abilities enhance operational efficiency. Proficient in electronic health records and data abstraction, consistently achieving compliance with regulatory standards while fostering strong customer relationships. Resourceful Assistant Director possessing sound knowledge of financial oversight, protocol development and process improvement. Team-oriented leader dedicated to developing strategies and identifying potential opportunities to grow team. Outstanding communicator and problem-solver proficient in job-related project management software.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Director of Professional Services
Concierge Home Care
03.2025 - Current
- Participates in all activities relevant to professional services furnished, including the development of qualifications and assignment of personnel in the absence of the Director of Professional Services (Branch Director).
- Supervises home health services to homebound patients in their place of residence in accordance with attending physician orders and plans of care and assists in ensuring the highest quality of care.
- Participates in developing standards that ensure safe and therapeutically effective service to patients and families.
- Participates in developing objectives for the Agency.
- Responsible for seeing that objectives are implemented.
- Consult with the Director of Professional Services to determine a staffing pattern.
Data Abstractor II / Quality
Parallon
06.2021 - Current
- Quality focused reviews performed for all data abstractors including re-education / education as needed.
- Abstraction of cases (Atrial Fibrillation, TVT, Intermacs, ELSO, LAAO) into the required system (e.g. NCDR, Q Centrix, ELSO, STS, etc.) according to the standards of various regulatory and accreditation agencies (e.g. CMS, TJC, NHSN, etc.).
- Following standards and CSG/Parallon instruction to abstract all reportable cases.
- TVT and ELSO Process Improvement team lead (New Quality Team).
- Draft, edit, review, or otherwise create clinical materials (or other materials) to assist in training and Quality abstraction measures.
- Maintain clinical knowledge of various abstracted measures.
- Communicate in a timely manner with manager to achieve measure compliance.
- Mentor/provide training for new employees for designated registries for all teams, including IRR for cases abstracted.
- Communicates clearly, proactively and concisely with all key stakeholders.
- Establishes and maintains internal and external customer relationships, building trust and respect by consistently meeting/exceeding expectations.
- Maintains organization to ensure that work is completed efficiently and proactively prioritizes workload.
- Resolve errors resulting in the rejection of records from the data entry system and submit data timely through the appropriate reporting system.
- Review / Analyze and summarize medical and other patient records / EHR. Able to navigate through electronic medical records and locate and extract specific documentation.
- Proficient in computer skills to include Microsoft Office applications, ROSI, JIRA, Power BI, Meditech/Expanse, Cerner.
- Familiar with CPT/HCPCS codes.
- Maintain patient confidentiality by protecting patient information from unauthorized disclosure.
RN Case Manager
ANGELS CARE HOME HEALTH
10.2016 - Current
- Assess home health patients to identify the physical, psycho social and environmental needs as evidenced by documentation, clinical record, case conference, team report and evaluations for a diverse population.
- Provide disease instruction and review, medication management, and skilled nursing care for patients and caregivers.
- Implement/develop/document the plan of care to ensure quality and continuity of care.
- Provide care utilizing infection control measures that protect both the staff and the patient (OSHA).
- Supervise and provide clinical direction to the HHA/LVN to ensure quality and continuity of service provided.
- Provide effective communication to patient/family, team members, and other health care professionals.
- Referred disciplines including all therapies and social work as appropriate to patient and families as well as provided coordination of care and management of disciplines.
- Evaluated for any safety hazards within the environment.
- Provided comfort while developing and encouraging independence.
- Educated patients and families regarding importance of health promotion and disease prevention.
- Maintained accurate EMR and detailed patient records and charts (via OASIS).
- Contacted doctor's with abnormal findings and carried out any new orders.
CN II PROCEDURAL
MEASE COUNTRYSIDE HOSPITAL
03.2019 - 06.2021
- Promoted the mission, vision, and values of the organization.
- Assessed patients at intervals as stated in policies and procedures.
- Protected patients from injury caused by chemical, electrical, mechanical, and thermal sources and extraneous objects.
- Performed accounting procedures to protect the patient from unintended retained surgical items.
- Performed interventions necessary to ensure that the patient’s procedure is performed on the correct site, side, and level; wound and tissue perfusion at or above baseline levels.
- Managed surgical specimens in the appropriate manner.
- Administered medications safely and correctly.
- Provided education regarding the expected psychosocial response, nutritional management, medication management, pain management, wound management, and expected responses to the operative or invasive procedure.
- Actively involved the patient or designated support person in decisions affecting his or her perioperative plan of care and the rehabilitation process.
- Protect patient rights, dignity, and privacy; and acts as a patient advocate and maintains confidentiality of all appropriate information.
- Delegated tasks as appropriate according to the state Nurse Practice Act and job descriptions.
- Collaborates effectively with other disciplines as appropriate.
- Participated in process improvement projects.
- Used problem-solving and conflict resolution skills to foster effective work relationships with team members.
- Pursued professional growth and participates in a professional organization.
- Provided back up coverage for the OR Scheduling department.
Registered Nurse Electrophysiology Lab / Cath Lab
LARGO MEDICAL CENTER
12.2015 - 03.2019
- Prepared patient and set up equipment for catheterization procedures, Watchman insertion, and surgical implantation of pacemakers and internal cardiac defibrillators (icd).
- Performed circulating functions during procedures.
- Scrubbed for surgical implantation of pacemakers, internal cardiac defibrillators, and complex cardiac ablation procedures.
- Extracted data from EHR/Medical records for completion of NCDR (National Cardiovascular Data Registry) forms for implant of Pacemaker, ICD and LAAO devices.
- Collaborated effectively with all members of the interdisciplinary team.
- Supervisory/Clinical Coordination duties as needed.
- Provided conscious sedation, attend to patient needs, and monitor patient throughout procedures.
- Monitors patients during Cardiac EP procedures, including continuous ECG, identification of cardiac arrhythmias, response to medications and treatments, POC testing as needed.
- Conducts quality control procedures on equipment.
- Follows strict adherence to sterile technique, infection control, and safety practices.
- Use knowledge and practice in accordance with the Nurse Practice Act, standards of Nursing Practice and patient care, JCAHO, state and local laws, hospital policies.
- Inventory management: Order new supplies to avoid inefficiencies or excessive surplus. Conduct daily analyses to forecast potential inventory issues. Examine levels/par levels of supplies to determine shortages.
- Provide patient care for post-op catheterization and electrophysiology procedures in the Cardiovascular Interventional Recovery Unit.
Registered Nurse/ Cardiac Step-Down Unit
MANATEE MEMORIAL HOSPITAL
10.2014 - 11.2015
- Assessed all assigned patients arriving on the unit as assigned (from ED or CVICU post-surgical).
- Administered medications (including cardiac drip medications e.g. Cardizem, Amiodarone, and Heparin, as well as other medications and fluids as ordered).
- Performed EKG's, initiate IV's, administer blood products.
- Completed Admissions/discharges and patient teaching as needed.
- Collaborated effectively with all members of the interdisciplinary team.
- Used Cerner Works to document all patient care and related interactions.
- Promoted health and wellness.
FOH Server
CHEDDARS CASUAL DINING
03.2013 - 10.2014
- Prepared beverages and Salads as well as serve to guests.
- Run/serve food items to guests.
- Cashier (carry bank/ self-cashier).
- Greet and seat guests (as needed).
Owner, CFO, Operations Manager/Accounting Manager
BODY TALK FITNESS
Atlanta
01.2004 - 06.2012
- Performed A/P and A/R receivable functions. (including accounting review & error correction).
- Handled General ledger coding and posting; as well as customer invoicing.
- Generated reports using accounting software and MS Excel, handled collections by phone.
- Maintained and revise all filing systems.
- Performed monthly bank reconciliations.
- Researched and resolved customer issues, via phone & correspondence.
- Composed & reviewed all Correspondence (internal and outgoing) (using MS Word).
- Prepared monthly financial statements and 1099-year end reporting.
- Coordinated & scheduled all travel for Management & Staff.
- Front desk reception, receive answer and route telephone calls as necessary.
- Coordinated & scheduled employee & management meetings, schedules etc.
- Maintained inventory and tracked for reorder (requisition office supplies, equipment, etc.).
- Scheduled & implemented employee software training & provide computer assistance as necessary.
- Handle all HR and Payroll duties.
- Aerobic Instructor, Personal Trainer.
- Atlanta, GA
Project Manager/Accountant
PERFORMANCE SYSTEMS GROUP
Atlanta
06.2002 - 01.2004
- Designed and maintained forward-looking accounting system of all open program contracts. (using Excel).
- Performed monthly analysis and presentation of outlook to actual profit.
- Performed monthly reconciliation of client bank statements to internal reports.
- Prepared and presented monthly financial statements.
- Designed and maintained multiple Excel spreadsheets.
- Provided back up for A/P, A/R and inter-company billing.
- Assisted in budget preparation.
- Atlanta, GA
Project Accountant
WORLD TRAVEL PARTNERS
Atlanta
01.2001 - 06.2002
- Client account management; A/P, general Ledger, and A/R tracking.
- Prepared consolidated reconciliation of cost accounting using spreadsheets.
- Analyzed budgets cost variances to determine savings.
- Prepared client monthly invoice for billing, and handled collections for the group balances.
- Posted Journal Entries, and Performed audits.
- Customer services to clients & vendors, and collections of aged accounts.
- Trained staff on billing and data management in access and excel.
- Atlanta, GA
Internal Accounting
KPMG
Atlanta
07.2000 - 01.2001
- Performed A/P and A/R receivable functions.
- Handled General ledger coding and posting; as well as invoice batching.
- Generated reports and handled collections by phone.
- Maintained vendor accounts through reconciliation’s, payments and tracking.
- Researched and resolved customer issues while proactively working on batch errors.
- 1099-year end reporting.
- Atlanta, GA
Education
Associate of Science - Regstered Nurse
Galen College of Nursing
St. Petersburg, FL06-2014
Bachelor of Science - Business Management
National -Louis University
Chicago, ILCertified Fitness Instructor -
American College of Sports Nutrition
Skills
- Analytical skills
- Problem solving
- Organizational skills
- Written communication
- Verbal communication
- Time management
- Customer service
- Application Installation
- Report Generation
- Customer Relations
- Data abstraction from medical records
- Automated Accounting Systems
- Employee Management Applications
- JIRA
- Power BI
- QuickBooks
- Peachtree
- People Soft
- Access
- MS Excel
- MS Word
- Outlook
- Teams
- Right Fax
- Electronic Health Records
- X-Charge
- Health Care Software
- OASIS
- Meditech
- Cerner
- Surginet
- MacLab/CardioLab
Certification
- Registered Nurse, RN9390197
- BLS Certified
References
Available upon request.
Phone
cell, (727) 458-1178
Other Work History
- CIGNA, Hartford, CT, ID Card Technician
- GOOD SAMARITAN MEDICAL GROUP, San Jose, CA, Claims Supervisor, Managed Care
- TRAVELERS INS., San Jose, CA, Claims/Bill Review for fee schedule
- TRAVELERS INS., SLC, UT, Railroad Medicare Claims Processor
Timeline
Assistant Director of Professional Services
Concierge Home Care
03.2025 - Current
Data Abstractor II / Quality
Parallon
06.2021 - Current
CN II PROCEDURAL
MEASE COUNTRYSIDE HOSPITAL
03.2019 - 06.2021
RN Case Manager
ANGELS CARE HOME HEALTH
10.2016 - Current
Registered Nurse Electrophysiology Lab / Cath Lab
LARGO MEDICAL CENTER
12.2015 - 03.2019
Registered Nurse/ Cardiac Step-Down Unit
MANATEE MEMORIAL HOSPITAL
10.2014 - 11.2015
FOH Server
CHEDDARS CASUAL DINING
03.2013 - 10.2014
Owner, CFO, Operations Manager/Accounting Manager
BODY TALK FITNESS
01.2004 - 06.2012
Project Manager/Accountant
PERFORMANCE SYSTEMS GROUP
06.2002 - 01.2004
Project Accountant
WORLD TRAVEL PARTNERS
01.2001 - 06.2002
Internal Accounting
KPMG
07.2000 - 01.2001
Associate of Science - Regstered Nurse
Galen College of Nursing
Bachelor of Science - Business Management
National -Louis University
Certified Fitness Instructor -
American College of Sports Nutrition