Summary
Overview
Work History
Education
Skills
Timeline
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Christine Morris

Las Vegas,NV

Summary

Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries. Knowledgeable and dedicated. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Care Associate

Sunbit
Las Vegas, NV
12.2021 - Current
  • Created knowledge-base articles and content to share new information with team members.
  • Analyzed paperwork to verify completeness and eligibility for requested products and services.
  • Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
  • Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
  • Followed up on Transunion disputes to complete resolutions and maintain customer satisfaction.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.

Customer Care Agent

Indeed
Las Vegas, NV
02.2020 - 12.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Eliminated inefficiencies by educating employees on best practices and customer care procedures.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Logged call information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Customer Service Cashier

Allegiant
Las Vegas, NV
01.2020 - 01.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Counted money in drawers at beginning and end of each shift.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Appointment Scheduling Specialist

Ultimate Autoline
Westminster, CA
12.2017 - 12.2020
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Assisted office team by making phone calls, copies and appointments.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Addressed client inquiries and updated database information.
  • Entered daily data in computer systems and documented office activities.

Concession Stand Worker

Wolfgang Puck Express
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Used cash register to tender change and process cash and credit card payments.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.

VIP Server

One Oak
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Education

High school diploma -

Skills

  • Customer Account Management
  • Loss Prevention Goals Monitoring
  • Responding to Difficult Customers
  • Call Documentation
  • Statement Billings
  • Data Evaluation
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Refund Processing
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Calm and Professional Under Pressure

Timeline

Customer Care Associate

Sunbit
12.2021 - Current

Customer Care Agent

Indeed
02.2020 - 12.2021

Customer Service Cashier

Allegiant
01.2020 - 01.2021

Appointment Scheduling Specialist

Ultimate Autoline
12.2017 - 12.2020

Concession Stand Worker

Wolfgang Puck Express

VIP Server

One Oak

High school diploma -

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Christine Morris