Detail-oriented, avid learner with strong interpersonal skills and a passion for collaboration and results. 7+ years of progressive agency client leadership in the CPG, entertainment, consumer electronics, automobile and home building industries. 14+ years of superior client project management.
Overview
21
21
years of professional experience
Work History
Senior Account Supervisor
Launch Agency/Park Place, Highland Homes
02.2023 - Current
Simultaneously manage high-profile accounts including Park Place Dealerships and Highland Homes among other smaller accounts
Increase client satisfaction by providing exceptional customer service and consistently meeting or exceeding project deadlines and financial targets.
Analyze account performance data to identify trends and areas for improvement, adjusting strategies as needed to optimize results.
Identify potential risks in client accounts and implement mitigation strategies.
Partner with account director to drive long-term account planning, growth, and success.
Coordinate closely with creative teams on campaign development, ensuring alignment with client objectives and brand guidelines.
Mentor junior staff members on best practices for account management, fostering a culture of continuous learning and professional development.
Develop strong partnerships with vendor partners including media, print and video production.
Founder & Owner
Austin James/Women's Accessories Boutique
02.2018 - 02.2023
Devised organizational vision and foundational structure to grow annualized revenue to $75k in year three, 17% growth over year two
Grew Instagram and Facebook following 500% over past two years by developing engaging content, scheduling posts and analyzing consumer metrics
Increase sales, brand awareness and target audience engagement by managing business to consumer selling at localized events
Manage all sourcing, daily operations, accounting, marketing and business development to add uniqueness and innovation to company success
Developed, implemented and maintain shopify.com based website to complement business operations
Create new, engaging and accessible weekly newsletters to reach customer database
Cultivate and maintain industry relationships and customer partnerships to capitalize on opportunities and maximize business success
Project Manager
Sarah Graham Interiors
03.2019 - 01.2023
Manage 10-15 annual design projects ranging from $50k – $300k; annualized project value of $1 – $1.5 million
Prepare cost estimates, draft project schedules and modify project plans to align with objectives
Source finish materials and create project mood boards
Build and establish strong partnerships with clients, vendors and contractors
Coordinate resource allocation to deliver quality standards within budget and meet revenue margins
Furnish project updates to various stakeholders
Develop solutions to project risks and issues, meeting quality and timeline goals and objectives
Project Manager
JR Custom Design And Construction
03.2010 - 07.2019
New build and remodel projects ranging from $100k - $500k, with an average of 15-20 total projects per year
Responsible for project construction schedules, key milestones for project completion and updates as projects progressed
Managed up to 40 vendors and subcontractors by assigning tasks and communicating expected deliverables and spearheading workflow throughout construction
Drove continuous improvement of project delivery process and client communications by providing strong leadership
Procured finish materials that met timeline and budget
Generated and tracked change orders and other contractual modifications affecting budget and schedule
Account Supervisor
Powerpact, LLC/Sony Electronics
02.2006 - 11.2007
Led and trained a client service team of 5
Developed and executed national promotions including in-store POP, print ads and promotional marketing
Drove account growth, client satisfaction and retention to deliver business results in collaboration with executives
Collaborated with national and regional chains to create custom programs that met campaign goals within brand standards and to specific target audiences
Monitored projects, disseminated information and addressed concerns in order to cultivate and strengthen client relationships
Senior Account Executive
The Integer Group/Dave & Buster's
01.2004 - 02.2006
Managed the creation of in-store POP materials for 49 national stores
Developed and executed national and regional print and radio advertising
Managed all fiscal aspects of the account including retainer hour management, accruals and billing
Supervised client service team of 4
Senior Account Executive/Account Executive
The Integer Group/Cingular Wireless/AT&T
2003 - 2004
Managed 6-10 national in-store promotional campaigns per year as well as POP and merchandising projects
Assisted in the development and execution of a messaging strategy specific to the retail environment
Worked with creative teams to provide retail campaigns to meet current brand and retail strategy
Assistant Account Executive
The Integer Group/Beringer Blass Wine Estates
2002 - 2003
Implemented three national brand, promotional and flow campaigns a month
Handled ad-hoc client requests and point-of-sale reprints
Fostered relationships with relevant tie-in partners for brand promotions
Compiled POS allocations and distribution lists for all national distributors
Sell creative to the client based on strategy and the agency recommendation
Build and maintain relationships with the client marketing team
Stay updated on retail and industry trends in order to provide client with innovative ideas, strategic thinking and sound rationale
Manage program schedules to meet client deadlines
Education
Bachelor of Business Administration - Marketing
University of Georgia
Athens, GA
05.2001
Skills
Client services
Social media marketing including Sprout Social
Project management including Asana
Social media marketing
Project Scope
Fiscal accountability/Revenue Growth
Complex Problem Solving
Team Leadership and Collaboration
Promotional, brand and production experience
Project Management
Verbal and Written Communication
Data-driven decision-making
Work Planning and Prioritization
Timeline
Senior Account Supervisor
Launch Agency/Park Place, Highland Homes
02.2023 - Current
Project Manager
Sarah Graham Interiors
03.2019 - 01.2023
Founder & Owner
Austin James/Women's Accessories Boutique
02.2018 - 02.2023
Project Manager
JR Custom Design And Construction
03.2010 - 07.2019
Account Supervisor
Powerpact, LLC/Sony Electronics
02.2006 - 11.2007
Senior Account Executive
The Integer Group/Dave & Buster's
01.2004 - 02.2006
Senior Account Executive/Account Executive
The Integer Group/Cingular Wireless/AT&T
2003 - 2004
Assistant Account Executive
The Integer Group/Beringer Blass Wine Estates
2002 - 2003
Bachelor of Business Administration - Marketing
University of Georgia
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