Christine Ortiz
San Antonio,TX
Summary
Experienced and ambitious leader with a proven track record in guiding teams, managing complex projects, and meeting strategic goals. Successfully led a team of 12 for six years, demonstrating accountability, strategic thinking, and integrity. Skilled in developing efficient processes, maintaining high standards, and aligning efforts with organizational objectives. Recognized for a collaborative approach and dedication to goal achievement. Diligent and resilient in overcoming setbacks, with a mindful focus on attention to detail. Prioritizes effective communication and teamwork to foster a trusting, high-performing environment.
Overview
1
1
Certification
1
1
year of post-secondary education
2026
2026
years of professional experience
Work History
Site Supervisor
Allied Universal Security Services
San Antonio, Texas
09.2018 - 11.2025
- Manage team of 12 security staff for JP Morgan chase corporate location.
- Able to stay calm during emergency situations.
- Comfortable with multitasking during high stress situations.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Maintained deep knowledge of company process protocols.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports on property damage, theit, presence of unauthorized persons and unusual incidences.'
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Worked comfortably in fast pace environment.
- Gathered information, identified, and implemented resolution, planned tollow-up and logged and filed incident report to successtully manage complaints.
- Issued access cards to authorized personnel to monitor access; responded quickly to emergencies to assess and deflect issues.
- Mandatory overtime
- Exterior patrol for long hours
- Worked with Microsoft word
- Answered and logged over 50 calls each day for tripped alarms
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while providing customer service.
Bank OZK
Allied Universal security
Little Rock, Arkansas
04.2021 - 04.2022
- Signed in and out employees
- Wrote detailed incident reports 2 times week.
- Managed front desk and provided customer service.
- Prepared weekly schedules once a week.
- Write daily reports
- Managed emergencies and carefully gathered information for incident reports and police documents.
- Worked with corporate security to manage exterior and interior
CCT monitors. - Communicated with global security over 30 times daily.
- Worked with clients to address and respond to client and partnership management issues
- Was able to help the team stay on track by communicating daily
- Resolved clients' problems creatively.
Banking Customer Support
Wellsfargo
- Provided support services after installation was complete including training customers on how to use their new system.
- Provided technical support to customers regarding product features, troubleshooting, and usage issues.
- Provided support and advice on how best to address customer complaints related to stolen items or fraud attempts.
- Provided customer service support for all assigned accounts.
- Directed complex business transformation projects, work plan development, product development, and support, customer training and user experience.
- Provided guidance and support to junior staff members regarding leasing procedures and customer service protocols.
- Provided technical support and customer service assistance to customers via telephone, email, and online chat.
- Provided technical support to customers in the use of mobile technologies.
- Developed and implemented commercial banking strategies to increase profitability and customer satisfaction.
- Collaborated with other departments such as sales, marketing, operations, technical support staff to ensure effective resolution of customer requests and issues.
- Assisted in opening new accounts and maintaining existing accounts for personal banking customers.
- Provided support to customers in the use of online banking services and applications.
- Provided administrative support to management and other personnel, including scheduling appointments, managing emails and responding to customer inquiries.
- Provided support for customers via phone, email, chat, or other communication channels.
- Provided support in resolving customer complaints or inquiries.
- Engaged customers via phone calls or online chats to provide personalized support experience.
- Provided technical support and troubleshooting advice for customers.
- Provided technical support to customers experiencing difficulties with their devices.
- Developed scripts for automating tasks related to customer support operations.
- Assisted customers with online banking, ATM usage and mobile applications.
Education
Security License Level 2 And 3
09.2026 - 09.2026
Victory Learning Center
San Antonio, TX09-2012
Banking
Online Safety And Data Analysis
09.2025 - 09.2026
Bachelor of Science - Behavior Health Family Dynamics And Disorders
Grand Canyon University
Phoenix, AZ 09.2026 - 09.2026
High School Diploma -
Fox Tech High School
San Antonio, TXSkills
Ability to delegate tasks to manage workload
Active Listening
Demographics
CCTV Administrator
Excellent communication skills
Technical Support
Crew supervision/ Training
Multitasking and organization
Time management
File and Records Management
Microsoft
Work order interpretation
Attention to detail
Client service-focused
Certification
CPR and AED certification
Timeline
Security License Level 2 And 3
09.2026 - 09.2026
Bachelor of Science - Behavior Health Family Dynamics And Disorders
Grand Canyon University
09.2026 - 09.2026
Banking
Online Safety And Data Analysis
09.2025 - 09.2026
Bank OZK
Allied Universal security
04.2021 - 04.2022
Site Supervisor
Allied Universal Security Services
09.2018 - 11.2025
Banking Customer Support
Wellsfargo
Victory Learning Center
High School Diploma -
Fox Tech High School