Christine Moss
Summary
Dynamic Chief Human Resources Officer with a proven track record at the Fine Arts Museums of San Francisco, excelling in labor relations and organizational strategy. Successfully negotiated multiple union contracts and led critical COVID-19 responses, fostering a resilient employee culture while driving strategic initiatives that enhanced workforce planning and performance management.
Overview
29
29
years of professional experience
Work History
Chief Human Resources Officer
Fine Arts Museums of San Francisco (de Young and Legion of Honor Museums)
07.2019 - Current
- Directed all HR operations and a staff of five for a complex 500+ staff and $85MM enterprise (City & County and private non-profit), including all labor relations, benefits, and talent acquisition.
- Successfully negotiated 3 union contracts over the course of 10 years.
- Provide strategic counsel to the Executive Director and Board of Trustees.
- Led the critical COVID-19 emergency response, developing and implementing work policies and a staffing strategy that centered employee retention through a volatile period.
- Led return to office initiative.
- Partnered with key leadership on a five-year strategic plan, driving accountability to build a positive and inclusive employee culture.
- Reporting to the CEO, and part of the senior leadership team, define business strategy and institution wide policy.
Associate Director of Human Resources
Fine Arts Museums of San Francisco (de Young and Legion of Honor Museums)
01.2014 - 07.2019
- Spearheaded leadership advisement, collaboration, and DEI initiatives across the organization.
- Oversaw all recruitment, compensation, and benefits processes with a staff of three.
Staffing Manager
Fine Arts Museums of San Francisco
03.2009 - 12.2013
- Coordinated staffing strategies to support diverse museum operations and events.
- Managed recruitment processes, attracting qualified candidates for various museum roles.
- Collaborated with department heads to identify staffing needs and priorities.
Benefits and Staffing Manager
Asian Art Museum of San Francisco
03.2001 - 10.2005
- Recruited all levels of staff, across all departments (union and non-represented employees; public and private sector employees); consistently maintained a low cost-per-hire by streamlining the process and eliminating outside recruiting vendors
- Worked with managers to assess departmental needs and develop a specific recruitment strategy
- Administered comprehensive benefits programs for public and private sector employees
- Employee relations for staff of 150
- Managed employee leave programs
- Developed new hire and benefits orientation
- Designed and implemented an ongoing comprehensive employee wellness program
- Designed performance management system and implemented program, including supervisor training
- Managed benefits portion of Human Resource Information System(HRIS) database
- Conducted comprehensive compensation study and analysis
Human Resources Manager
Exile on Seventh Advertising
San Francisco
01.1999 - 01.2001
- Provided consultation and guidance to Senior Management in support of company goals
- Built and implemented HR policies and procedures
- Employee relations for staff of 70 employees in San Francisco and 15 in Atlanta
- Recruited all levels of staff, across all departments
- Administered benefits programs
- Developed and conducted new hire orientation
- Created and implemented company incentive program
- Planned and coordinated all company events
- Designed and implemented new performance management program
- Managed Human Resources Information System (HRIS) database and payroll
Associate Manager, Human Resources
Young & Rubicam Advertising
San Francisco
01.1997 - 01.1999
- Employee relations for a staff of 200 employees
- Benefits and leave administration
- Recruited all levels of staff, across all departments
- Designed and conducted onboarding and off boarding processes
- Performance management design and implementation
- HRIS administration
Education
Bachelor of Arts - Art History
University of Massachusetts At Amherst
Amherst, MASkills
- Labor relations
- Organizational strategy
- Benefits administration
- Policy development and administration
- Compensation strategy
- Employee culture
- Budget administration
- Performance management
- Conflict resolution
- Effective communication
- Workforce planning
- Organizational culture
Affiliations
• San Francisco Human Resources Arts Council
• American Association of Museum Directors Human Resource Leaders
• American Association of Museum Directors Human Resource Leaders
Timeline
Chief Human Resources Officer
Fine Arts Museums of San Francisco (de Young and Legion of Honor Museums)
07.2019 - Current
Associate Director of Human Resources
Fine Arts Museums of San Francisco (de Young and Legion of Honor Museums)
01.2014 - 07.2019
Staffing Manager
Fine Arts Museums of San Francisco
03.2009 - 12.2013
Benefits and Staffing Manager
Asian Art Museum of San Francisco
03.2001 - 10.2005
Human Resources Manager
Exile on Seventh Advertising
01.1999 - 01.2001
Associate Manager, Human Resources
Young & Rubicam Advertising
01.1997 - 01.1999
Bachelor of Arts - Art History
University of Massachusetts At Amherst