Summary
Overview
Work History
Education
Skills
References
Accomplishments
Affiliations
Timeline
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CHRISTINE MPEMBELE

CHRISTINE MPEMBELE

North Miami Beach

Summary

Dynamic professional with a proven track record at Chopard, adept at streamlining invoicing processes and enhancing customer relations. Demonstrated expertise in problem resolution and organization, achieving a 20% reduction in processing time. Known for a friendly demeanor and effective communication skills, consistently exceeding client expectations in fast-paced environments. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

7
7
years of professional experience

Work History

Watch Department

Almod Diamonds
Miramar
01.2025 - 04.2025
  • Updated and maintained the stock of watches with current information.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Assisted in receiving and distributing merchandise effectively among the company's locations.

Aftersales Invoicing

Cora Physical Therapy
North Miami
12.2024 - 11.2024
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Accessed programs and set up correct payment strategies based on patient means and needs.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Monitored patient progress and updated care plans accordingly.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.

Aftersales Invoicing

Chopard
Coral Gables
11.2023 - 11.2024
  • Manage aftersales invoicing, ensuring timely and accurate billing, significantly reducing payment delays
  • Streamline aftersales invoicing processes, enhancing efficiency and contributing to a 20% reduction in processing time
  • Work closely with cross-functional teams to resolve invoicing issues, fostering a seamless aftersales experience
  • Proactively address invoicing discrepancies, consistently meeting and exceeding client expectations

Crew Member

Trader Joe's
Miami
05.2022 - 11.2023
  • Created a positive and welcoming atmosphere for customers by providing exceptional customer service and assistance with their shopping experience
  • Effectively cross-promoted products and encouraged customers to try new items through product knowledge and suggestive selling techniques
  • Maintained cleanliness and organization in the store to ensure a pleasant environment for customers and employees
  • Collaborate with the bakery team to develop and implement new product offerings and promotions to attract and retain customers
  • Ensured accurate and efficient cash handling by adhering to company policies and procedures
  • Provided a sense of urgency with my quick and efficient work style

Educator

Lululemon
Aventura
06.2023 - 08.2023
  • Stayed up-to-date with the latest trends and developments in fitness and wellness to provide the most relevant and informed advice to customers
  • Collaborated with other Educators to create engaging, interactive, and shop-able experiences for customers that promote Lululemon's products and services

Athletic Training Assistant

St. Thomas University
Miami Gardens
01.2021 - 05.2023
  • Provided support and assistance to athletes during training sessions and competitions, ensuring their safety and well-being
  • Assisted in the development and implementation of injury prevention programs for athletes to improve performance and reduce the risk of injuries
  • Assisted in the evaluation and assessment of athletes' physical condition and provide feedback to coaches
  • Collaborated with strength and conditioning coaches to implement comprehensive training programs that optimize athletes' physical performance and enhance their overall fitness
  • Assisted in providing immediate care and treatment to athletes who sustained injuries during training sessions or competitions

Resident Assistant

St. Thomas University
North Miami Beach
08.2021 - 05.2022
  • Coordinated and maintained proper procedures within the residence halls, that adhered to university standards
  • Assisted in maintaining a safe and inclusive living environment for all residents
  • Assisted residents with any concerns or issues they may have, and provided support and referrals as needed
  • Collaborated with university staff and faculty to identify and address the needs of students living in the residence halls
  • Collaborated with other Resident Assistants to develop and implement strategies to improve community engagement and resident satisfaction
  • Organized and coordinated educational workshops and seminars for residents on topics such as time management, study skills, and stress management

Front of The House

Chick Fil A
Kissimmee
05.2021 - 08.2021
  • Implemented and maintained the highest standards of customer service to ensure a positive dining experience for guests
  • Ensured that food safety and sanitation standards were followed while maintaining a clean and healthy dining environment
  • Coordinated with the kitchen staff to ensure timely and accurate delivery of orders to customers
  • Managed and resolved customer complaints and issues in a timely and satisfactory manner, ensuring that every customer leaves with a positive impression of the restaurant
  • Packed orders and made sure each order was correct
  • Cleaned the facility

Front of The House

Chick Fil A
Rockville
09.2020 - 01.2021
  • Implemented and maintained the highest standards of customer service to ensure a positive dining experience for guests
  • Ensured that food safety and sanitation standards were followed while maintaining a clean and healthy dining environment
  • Coordinated with the kitchen staff to ensure timely and accurate delivery of orders to customers
  • Managed and resolved customer complaints and issues in a timely and satisfactory manner, ensuring that every customer leaves with a positive impression of the restaurant
  • Packed orders and made sure each order was correct
  • Cleaned the facility

Service Representative

Sofive Soccer Centers
Rockville
09.2018 - 01.2021
  • Provided exceptional customer service to ensure a positive experience for all soccer players and guests at Sofive Soccer Centers
  • Helped with the operations of the facility to ensure proper maintenance of soccer fields for optimal playing conditions
  • Assisted customers in resolving any issues or concerns they may have, ensuring their satisfaction with the services provided
  • Assisted with coordinating and scheduling soccer events and tournaments at Sofive Soccer Centers
  • Maintained a clean and organized work area to create a welcoming environment for customers and staff

Operations Intern

Washington Spirit
Washington
05.2020 - 08.2020
  • Designed effective plans to ensure the safe execution of crowds and fans
  • Assisted in the load in and load out of events, such as practices and game days
  • Ensured COVID-19 procedures were implemented and closely followed
  • Documented inventory on a consistent basis to ensure there was never a lack in equipment

Administrative Assistant

Law Offices of Rachel S. Ullman, PC
Rockville
05.2018 - 08.2018
  • Assisted in the organizing of current and old filings, to ensure minimal clutter
  • Prepared the acting attorney for court by conducting research that was presentable and eligible for court
  • Submitted the proper documents for clients in a timely manner

Education

Bachelor's - Sports Administration

St. Thomas University
Miami Gardens
04-2028

High School Diploma -

The Academy of The Holy Cross
Kensington, MD
06.2018

Skills

  • Customer relations
  • Problem resolution
  • Organization
  • Communication
  • Adaptability
  • Cash handling
  • Teamwork
  • Facility Maintenance
  • Sanitation
  • Injury care
  • Customer Relations
  • Sales strategy
  • Communication skills
  • Google drive
  • Microsoft office
  • Friendly, positive attitude

References

  • Supervisor: Nicole Ghia - Nghia@stu.edu - (786)-458-1514
  • Internship Director: Chris Meyer - (609)-846-3342
  • Manager: Reagan Watson - (305)-505-2833

Accomplishments

  • 3x All Region (Soccer award)
  • Honor Roll Student
  • 1x All State (Soccer award)
  • Offensive MVP (Freshman year - High school)

Affiliations

  • Student athlete all through out high school.
  • Active in campus ministry.
  • Currently serves at Vous Church.

Timeline

Watch Department

Almod Diamonds
01.2025 - 04.2025

Aftersales Invoicing

Cora Physical Therapy
12.2024 - 11.2024

Aftersales Invoicing

Chopard
11.2023 - 11.2024

Educator

Lululemon
06.2023 - 08.2023

Crew Member

Trader Joe's
05.2022 - 11.2023

Resident Assistant

St. Thomas University
08.2021 - 05.2022

Front of The House

Chick Fil A
05.2021 - 08.2021

Athletic Training Assistant

St. Thomas University
01.2021 - 05.2023

Front of The House

Chick Fil A
09.2020 - 01.2021

Operations Intern

Washington Spirit
05.2020 - 08.2020

Service Representative

Sofive Soccer Centers
09.2018 - 01.2021

Administrative Assistant

Law Offices of Rachel S. Ullman, PC
05.2018 - 08.2018

Bachelor's - Sports Administration

St. Thomas University

High School Diploma -

The Academy of The Holy Cross

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