CHRISTINE M. ROBERTS
East Stroudsburg,PA
Summary
Productive professional with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pennsylvania Commissioned Notary Public
Self Employed
01.2023 - Current
- Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
- Meticulously maintained notarial journal records to uphold accountability standards required by law enforcement agencies or courts when requested.
- Provided exceptional customer service by addressing questions or concerns promptly and professionally.
- Certified and attested power of attorney documents, acknowledgements and deeds.
- Conducted thorough reviews of each document presented, reducing errors and increasing client confidence in the process.
LCAM (Licensed Community Association Manager)
Pointe West ROC, Inc. / Qualified Property Management
09.2018 - 12.2022
- Provided expert guidance, high level service, and oversight to the associations' board members in day to day business
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Enforced compliance with community regulations and guidelines.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Assistant Community Association Manager
Pointe West ROC, Inc. / Associa Gulf Coast
05.2018 - 09.2018
- Effective communication with homeowners in person, email and by telephone
- Determined the eligibility of prospective owners and tenants according to governing documents
- Compose, type, and distribute meeting notes, routine correspondence, and reports
- Responsible for updating residents data in company software
Office Manager
Pointe West ROC, Inc. / Associa Gulf Coast
12.2017 - 05.2018
- Effective communication with homeowners in person, email and by telephone
- Determined the eligibility of prospective owners and tenants according to governing documents
- Compose, type, and distribute meeting notes, routine correspondence, and reports
- Responsible for updating residents data in company software
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Receptionist
Associa Gulf Coast
12.2014 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
M100's Essentials of Community Association Management -
CAI - Community Association Institute
01.2021
Community Association Manager Pre-Licensing -
Bob Hogue School of Real Estate
01.2017
Skills
- Positive attitude - Diligent
- Dependable - Adaptable
- Customer Service
- Effective Time Management
- Effective Multitasking
- Active Listening and Communication
- Calendar and Scheduling Software
Certification
- NSA - Pennsylvania (Notary Signing Agent - Notary Public)
- LCAM (Florida Licensed Community Association Manager)
- CNSA (NNA Certified Loan Signing Agent)
- RON Certified (Remote Online Notary Certificate)
Professional Development
- CAI - (Community Association Institute) M100's Essentials of Community Association Management, 2021
- CEU - Continued Education Units - Required per biennial renewal cycle for State License, 2018 to 2022, Human resources topics include, but are not limited to, disaster preparedness, employee relations, and communications skills for effectively dealing with residents and vendors., Legal/Legislation Updates., Insurance and Financial management.
- Bob Hogue School of Real Estate - Community Association Manager Pre-Licensing, 2017
Timeline
Pennsylvania Commissioned Notary Public
Self Employed
01.2023 - Current
LCAM (Licensed Community Association Manager)
Pointe West ROC, Inc. / Qualified Property Management
09.2018 - 12.2022
Assistant Community Association Manager
Pointe West ROC, Inc. / Associa Gulf Coast
05.2018 - 09.2018
Office Manager
Pointe West ROC, Inc. / Associa Gulf Coast
12.2017 - 05.2018
Receptionist
Associa Gulf Coast
12.2014 - 03.2017
Community Association Manager Pre-Licensing -
Bob Hogue School of Real Estate
M100's Essentials of Community Association Management -
CAI - Community Association Institute
Similar Profiles
DONNA MITCHELLDONNA MITCHELL
Support Worker at Self EmployedSupport Worker at Self Employed
Joseph WalkerJoseph Walker
Software Engineer at Self EmployedSoftware Engineer at Self Employed
Dale McBrideDale McBride
Vintage Reseller at Self EmployedVintage Reseller at Self Employed
Mounaguru VisuvalingamMounaguru Visuvalingam
Technician at self employedTechnician at self employed
Emmanuel KangEmmanuel Kang
Sales Associate / Cashier at Tractor SupplySales Associate / Cashier at Tractor Supply