Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Christine Muller

Phillipsburg,NJ

Summary

Driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems. Increasing profits, Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

16
16
years of professional experience

Work History

Clothes clerk

Tirpok dry cleaners
  • I clocked all the clothes in, and ran them through the machine.
  • Cleaned the clothes and filed them on the racks.
  • I took care of the customers as they came to pick up theirs clothes.

Server/Manager

Sharkys
10.2016 - Current
  • I serve and bartend for all customers that came into the restaurant. I answered all phones, took messages for the manager at the time.
  • I am now the bar manger for the last 6 years. I handle all phone calls, liquor orders, I take care of all cash flow daily, I also make the schedule for the employees.
  • I still bartend a few days a week while taking care of the entire bar daily.
  • Collaborated with cross-functional teams to develop effective server management strategies and identify areas for improvement.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.

Manager

Ruby Tuesday
05.2011 - 05.2018
  • I started as a host in 2011 shortly after I became a bartender/server.
  • Once I graduated high school in 2012 I became the manager.
  • I was a manager for the entire restaurant, front and back of house.
  • I ran shifts alone as the l manager, I told the workers what they need to do, and they came to me if there was an issue. I went up to the tables to make sure their experience was everything they were hoping for. I took the servers money at the end of their shift. I did the drawer the the bartenders. I check all sections and went through the kitchen to make sure everything was done and shut off.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Once a week the general manager and myself would come into the restaurant at 7:30 am and do inventory. twice a week I would be there by 8am to put our trucks away.

Pizza Maker/Cashier

Bella Mia Pizzeria
01.2008 - 04.2014
  • I ran the front counter and took care of the pizza oven.
  • I cashed out customers at the front counter.
  • I also served the customers at the tables.
  • I was the head server, which meant the girls would come to me if there were an issue and I also did the schedule for all the employees.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High school or equivalent -

Phillipsburg High School

Skills

  • Management (10 years)
  • Cash handling
  • Customer service

- very good at communication

  • Teamwork
  • leadership
  • organization
  • multitasking
  • conflict resolution/problem solving
  • public speaking

Additional Information

I'm a very fast learner and always willing to learn more. My work will be done effectively and efficiently and I will go above and beyond for the tasks at hand and anything asked of me.

Timeline

Server/Manager

Sharkys
10.2016 - Current

Manager

Ruby Tuesday
05.2011 - 05.2018

Pizza Maker/Cashier

Bella Mia Pizzeria
01.2008 - 04.2014

Clothes clerk

Tirpok dry cleaners

High school or equivalent -

Phillipsburg High School

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Christine Muller