Christine Musselman
Leo,IN
Summary
Compassionate individual recognized for high productivity and efficiency in task completion. Excel in client communication, appointment scheduling, and record keeping. Skilled at managing multiple priorities in fast-paced environments. Utilize empathy, patience, and organizational skills to enhance client and patient experiences.
Overview
20
20
years of professional experience
Work History
Customer Care Specialist
Nature's Way Pet Aftercare
Fort Wayne, IN
06.2024 - Current
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed data entry of customer orders into computer system.
- Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled space or equipment for special programs, meetings and conferences.
- Scheduled and confirmed appointments and meetings for management team.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Bank Teller
Wells Fargo Bank
Fort Wayne, IN
11.2009 - 12.2011
- Performed special services for customers, ordering bank cards and checks.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Resolved problems or discrepancies concerning customers' accounts.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Built and maintained client relationships through quality, personalized interactions.
Veterinary Assistant Temporary
Veterinary Services
Fort Wayne, IN
11.2007 - 09.2009
- Worked with clients to processes all financial transactions.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Interviewed patients to complete case histories and intake forms.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Scheduled and confirmed patient appointments and consultations.
- Greeted clients and their pets upon arrival at the clinic.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Arranged hospital admissions for patients as required.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Sterilized and maintained veterinary care instruments and equipment.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Assisted veterinarians in examining animals.
Cosmetologist
JC Penny
Fort Wayne, IN
08.2005 - 08.2007
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Managed appointments through scheduling software program.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained accurate records of customer services provided.
- Operated cash registers to receive payments from patrons.
Education
Professional Dog Trainer -
Tom Rose School for Professional Dog Trainers
High Ridge, MO05.2007
Some College -
Olivet Nazarene University
Bourbonnais, IL05.2006
Cosmetologist -
Ravenscroft
Fort Wayne, IN08.2005
Skills
- Recordkeeping
- Customer service
- Telephone etiquette
- Schedule coordination
- Appointment setting
- Verbal and written communication
- Empathy for animals
- Veterinary software
- Follow-up calls
Hobbies and Interests
- I love to train and compete with dogs in different dog sports. I have done this since I was 9 years old.
- I am a small hobby breeder of German Shepherds and Pembroke Welsh Corgis.
- I am a mother of two wonderful children. My oldest son plays competitive ice hockey. I enjoy being a goalie mom!
Affiliations
- I Train and compete dogs in various dog sports
- I am a Ice Hockey goalie mom to my 13 year old son
Timeline
Customer Care Specialist
Nature's Way Pet Aftercare
06.2024 - Current
Bank Teller
Wells Fargo Bank
11.2009 - 12.2011
Veterinary Assistant Temporary
Veterinary Services
11.2007 - 09.2009
Cosmetologist
JC Penny
08.2005 - 08.2007
Professional Dog Trainer -
Tom Rose School for Professional Dog Trainers
Some College -
Olivet Nazarene University
Cosmetologist -
Ravenscroft
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