Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Cosmetologist
Timeline
Generic

Christine Napper

Harrisburg,PA

Summary

Versatile Project Coordinator with a proven track record of successfully executing diverse project tasks to meet tight deadlines. Skilled in effective communication with colleagues, monitoring project status, and achieving key milestones. Recognized for enthusiasm in problem-solving and talent in collaborative teamwork, consistently contributing to project success. Possesses superior planning and decision-making skills, committed to delivering exceptional results in every project undertaken.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Care Navigator, Project Coordinator

United Healthcare
05.2021 - Current
  • Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Reduced hospital readmissions for patients through proactive follow-up and continuous communication.
  • Maintained detailed documentation of patient interactions, treatment plans, and progress notes for accurate recordkeeping.
  • Identified potential barriers to care, implementing tailored solutions to improve outcomes.
  • Conducted comprehensive assessments of patient needs, developing individualized care plans accordingly.
  • Enhanced patient satisfaction by providing comprehensive care coordination and support.
  • Utilized Microsoft Word to edit, create and save confidential documents.
  • Maintained confidential health information according to state and federal regulations.
  • Participated in interdisciplinary team meetings to discuss complex cases, contributing valuable insights into effective strategies for care navigation.
  • Promoted a positive work environment among peers by remaining approachable, supportive, and flexible when collaborating on shared tasks.

Engagement Specialist

Aetna, a CVS Health
04.2019 - 10.2020
  • Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
  • Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
  • Proactively identified potential challenges or roadblocks and devised strategies for overcoming them, ensuring project success.
  • Contributed ideas during brainstorming sessions aimed at enhancing overall customer experience through innovative approaches to engagement initiatives.
  • Produced and distributed brochures, newsletters and press kits.
  • Contributed to a positive work environment by maintaining professional communication skills within the team and with clients.
  • Maintained detailed records of completed jobs for internal tracking purposes as well as billing verification when necessary.
  • Provided training support for new hires or temporary staff members to ensure efficient integration into the team''s workflow processes.

Customer Relations Representative

Essential Enterprise Solutions
04.2013 - 11.2017
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
  • Exceeded performance metrics by consistently providing high-quality support to clients.
  • Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.

Education

No Degree - Cosmetology

Empire Beauty School
Harrisburg
10.2009

High School Diploma -

Susquehanna Township High School
Harrisburg, PA
06.2004

Skills

  • Excellent Communication
  • Strong Analytical Skills
  • Conflict Resolution
  • Positive Work Ethic
  • Honest & Dependable
  • Highly motivated
  • Claims Investigation
  • Technical knowledge
  • Critical Thinking
  • Computer Skills
  • Patient confidentiality
  • Healthcare Systems Knowledge
  • Care Coordination
  • Cultural Competency
  • Medical Recordkeeping
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking Abilities

Certification

  • Licensed Cosmetologist - 15 years

Additional Information

  • Maintain error-free daily production records.
  • Strict adherence to confidentiality and all HIPAA regulations.
  • Deliver exceptional, professional, and efficient service to both internal and external customers.
  • Promptly respond to provider inquiries and address concerns.
  • Identify cost saving solutions and relay recommendations to management.
  • Maintain above average performance rating and accomplish all ongoing training requirements timely.
  • Provide training and onboarding support to new colleagues.

Cosmetologist

Provides hair and skincare services to clients.

Timeline

Care Navigator, Project Coordinator

United Healthcare
05.2021 - Current

Engagement Specialist

Aetna, a CVS Health
04.2019 - 10.2020

Customer Relations Representative

Essential Enterprise Solutions
04.2013 - 11.2017

No Degree - Cosmetology

Empire Beauty School

High School Diploma -

Susquehanna Township High School

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Christine Napper