Christine Navarro
San Francisco,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
2
2
years of professional experience
Work History
Client Service Coordinator
Banfield Animal Hospital
San Francisco, CA
08.2023 - 12.2023
- Maintained accurate records of client interactions in order to track trends in customer satisfaction levels.
- Setup and maintained client management system used to compile client appointment information.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Caregiver
Brookdale Senior Living Facility
Corona, CA
05.2023 - 08.2023
- Assisted residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals according to the individual service plan.
- Allowed and encouraged residents to do as much of their own care as possible.
- Served meals to residents in the dining room or apartments and may assisted in preparing meals following preplanned menus.
- Initiated and participated in leisure activities provided for residents as described in the activity calendar and encouraged residents to socialize and participate in planned activities or programs to develop friendships with other residents.
- Maintained residents’ records daily in a timely manner and in accordance with company policy and procedures; documented medication distribution as applicable, leisure activities, incidents, and observations; reported any changes in resident’s physical condition and/or behavior, and visitors; observed and reported the health and emotional condition of each resident; and promptly reported all changes to the supervisor.
- Maintained a clean, safe, and orderly environment for the residents; performed general housekeeping; and followed cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas.
Assistant Manager
Rooster & Rice Co.
San Francisco, CA
08.2022 - 05.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Completed cash and credit card transactions accurately using POS software.
Party Coordinator
Planet Playhouse
San Francisco, CA
02.2022 - 08.2022
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
Education
High School Diploma -
Polytechnic High School
Riverside, CA05-2021
Bachelor of Science - Physics
San Francisco State University
San Francisco, CASkills
- Sales expertise
- Strong verbal and written communication
- Cash Handling
- Client Service
- Multitasking Abilities
- Account management
- Conflict resolution
- Strong leadership abilities
- Bilingual - Spanish
Timeline
Client Service Coordinator
Banfield Animal Hospital
08.2023 - 12.2023
Caregiver
Brookdale Senior Living Facility
05.2023 - 08.2023
Assistant Manager
Rooster & Rice Co.
08.2022 - 05.2023
Party Coordinator
Planet Playhouse
02.2022 - 08.2022
High School Diploma -
Polytechnic High School
Bachelor of Science - Physics
San Francisco State University
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