Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christine Neal

Mooresville C,NC

Summary

Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Merchandise Associate

Academy Sports And Outdoors
06.2022 - Current
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Built end caps and aisle displays to highlight products and support latest promotions.
  • Updated pricing and signage to complete product displays and educate customers.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Patient Services Specialist

OrthoCarolina
04.2014 - 06.2018
  • Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Inputted accurate patient insurance, billing and payment information in [Software].
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Built and maintained positive working relationships with patients and staff.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.

Patient Services Specialist

Southern Ob / Gyn
06.2012 - 06.2013
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.

Education

Bachelor of Arts - Applied Behavioral Science

University of Arizona Global
11.2023

Skills

  • Eligibility Determination
  • Interpreting Physician Orders
  • Appointment Scheduling
  • Medical Insurance
  • Team Collaboration
  • Complex Problem-Solving
  • Insurance Verification
  • Customer Service
  • Clinical Data Entry
  • Critical Thinking
  • Patient Care and Confidentiality
  • Word Processing

Accomplishments

  • Earned "Employee of the Month" award in March, 2023.
  • UAGC Dean's List Spring/Summer

Timeline

Merchandise Associate

Academy Sports And Outdoors
06.2022 - Current

Patient Services Specialist

OrthoCarolina
04.2014 - 06.2018

Patient Services Specialist

Southern Ob / Gyn
06.2012 - 06.2013

Bachelor of Arts - Applied Behavioral Science

University of Arizona Global

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Christine Neal