Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Christine Nguyen

Katy,TX

Summary

Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.

Overview

25
25
years of professional experience

Work History

Sr. Supervisor ITS

TransCore
Houstone, TX
05.2024 - Current
  • Trained, mentored and motivated employees to maximize team productivity.
  • Implemented customer service standards that increased client satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Investigated system errors to determine root cause of issue and implement solutions accordingly.
  • Provided guidance on best practices for using technology resources securely.
  • Provided technical support for users experiencing hardware or software issues.
  • Facilitated communication between departments regarding IT issues or projects.
  • Investigated user complaints related to systems availability or performance and provided timely resolutions as necessary.
  • Monitored network activity to optimize system performance while maintaining data integrity.
  • Performed troubleshooting steps when needed in order to diagnose and resolve technical issues quickly and effectively.
  • VerifIed and confirmed staff schedules to properly cover shifts.
  • Monitored system performance to ensure optimal operation of servers.

Application Support Specialist

Katy Independent School District
Katy, TX
09.1999 - 08.2011
  • Tested application functionality prior to release into production environment.
  • Provided application support and maintenance for clients, troubleshooting any issues that arose.
  • Assisted in developing strategies for improving user experience with existing applications.
  • Resolved user inquiries related to software applications via telephone and email.
  • Analyzed system logs and identified areas for improvement in terms of efficiency or security measures.
  • Identified root causes of application errors and implemented solutions to prevent recurrence.
  • Monitored the performance of multiple web-based applications to ensure optimal operation.
  • Developed scripts to automate routine tasks and improve system performance.
  • Responded quickly to customer requests regarding application problems or changes.
  • Designed training materials and reference guides for end-users.
  • Offered go-live support during critical activation period for smooth implementation.
  • Coordinated with professionals to identify and address customer needs.
  • Participated in software testing, writing test cases and scenarios to improve future training.

Education

Bachelor of Science -

University of Houston - Clear Lake
Houston, TX

Skills

  • Business Development
  • Process Improvement
  • Operations Management
  • Staff Management
  • Schedule development
  • Data Analytics
  • Employee Motivation
  • Training and mentoring
  • Negotiation
  • Processes and procedures
  • Staff Discipline
  • Multitasking
  • Analytical Skills
  • Self Motivation
  • Attention to Detail
  • Experience in leadership
  • Organizational Skills
  • Excellent Communication
  • Problem-Solving
  • Effective Communication

Affiliations

  • Gardening
  • Yoga
  • Writing a Novel

Accomplishments

  • TransCore Internal Training Awards

Timeline

Sr. Supervisor ITS

TransCore
05.2024 - Current

Application Support Specialist

Katy Independent School District
09.1999 - 08.2011

Bachelor of Science -

University of Houston - Clear Lake

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Christine Nguyen