Summary
Overview
Work History
Education
Skills
Training
Hobbies and Interests
Languages
Volunteering
Timeline
Generic

CHRISTINE NICHOLAS

Dayton,OH

Summary

With over 15 years of knowledge in customer service, business management, and healthcare, I bring a strong foundation in efficiency and organization. Beyond achieving results, I'm dedicated to making a positive impact on the communities I serve. I've worked both remotely and in high-paced environments in record keeping and data entry, both for a financial advising firm and for a large healthcare organization. My ability to stay organized and focused allows me to adapt and thrive in a variety of work settings.

Overview

25
25
years of professional experience

Work History

Self-employed Professional Cleaner

Self-employed
Dayton, OH
09.2013 - Current
  • Provide a detailed cleaning of common areas, and additional areas upon clients' request.
  • Utilize time management efficiently to accommodate client schedules.
  • Maintain inventory based on workload and upcoming needs.
  • Maintain a positive, welcoming attitude in each interaction with a client.

Team Flow Assistant

Plan and Act
Buena Vista, CO
08.2022 - 08.2023
  • Contributed to data accuracy by updating client records regularly.
  • Assisted customer satisfaction by addressing customer needs.
  • Stayed informed on the firm's needs by attending weekly, finance-focused team meetings and trainings.
  • Delivered primary support to staff and external customers with professionalism.

Scheduling/Patient Registration Representative

Children's Hospital Of Wisconsin - Central
Wauwatosa, WI
09.2009 - 07.2011
  • Managed scheduling for specialty appointments in both hospital and clinic settings.
  • Performed high-volume scheduling within a fully computerized call center.
  • Acted as a liaison between staff, hospital personnel, medical teams, and physicians' offices.
  • Trained new employees on processes, procedures, and protocols.

Customer Service Representative/Chiropractic Technician

Aurora Health Care
Milwaukee, United States
05.2000 - 09.2009
  • Registered patients, verified demographics, processed payments, and scheduled appointments.
  • Managed multi-line calls, triaged messages, and provided administrative support to staff.
  • Maintained accurate medical records, including data entry, diagnostic coding, and insurance verification.
  • Assisted with billing, prior authorizations, and trained staff on insurance procedures.
  • Administered therapies, including electric stimulation, ultrasound, and trigger-point treatments.
  • Supported patient education and note dictation.
  • Contributed to the Aurora Star Committee's recognition through poetry writing.

Education

Bachelor of Arts - Theological Studies

Concordia University
Mequon, Wisconsin
12.2009

Diploma - Chiropractic Technician

Moraine Park Technical College
West Bend, WI
12.1999

Associate of Arts - Associate of Arts And Science

UW Waukesha
Waukesha, WI
09.1998

Skills

  • Time management
  • Customer service
  • Attention to detail
  • Empathy and compassion
  • Collaboration, teamwork, and self-management
  • Creative problem-solving

Training

The Usui System of Natural Reiki, Center of Greater Dayton, Okuden & Animal Reiki Levels 1 and 2. One on one instruction via Zoom by certified instructor.

Hobbies and Interests

Dedicated to enriching community through diverse career skills and volunteering.

Languages

English, Advanced

Volunteering

Hurricane Katrina Disaster Relief - Biloxi, MS

  • Debris removal and clean up.
  • Assisted with home building processes in a variety of ways such as dry walling, painting, and roof repair.
  • Assisted with community outreach in the form of prayer groups for those interested.

Hospice Care Volunteer - Aurora Zilber Family Hospice - Wauwatosa, WI

  • Offered compassionate support and assistance to the end-of-life process.
  • Provided assistance to staff in the daily operation of maintaining patient records.
  • Greeted guests and offered assistance to family members.
  • Collaborated with other volunteers to create a positive work environment.

Timeline

Team Flow Assistant

Plan and Act
08.2022 - 08.2023

Self-employed Professional Cleaner

Self-employed
09.2013 - Current

Scheduling/Patient Registration Representative

Children's Hospital Of Wisconsin - Central
09.2009 - 07.2011

Customer Service Representative/Chiropractic Technician

Aurora Health Care
05.2000 - 09.2009

Bachelor of Arts - Theological Studies

Concordia University

Diploma - Chiropractic Technician

Moraine Park Technical College

Associate of Arts - Associate of Arts And Science

UW Waukesha
CHRISTINE NICHOLAS