Christine Nickle
Mount Vernon,NY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Store Manager
Dollar Tree
11.2018 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Store Manager
Marcus Lemonis Retail Group
01.2018 - 11.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assisted in recruiting, hiring and training of team members.
Store Manager
Foxs Designer Off-Price
05.2012 - 12.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Procurement Manager
Jamaica Social Investment Fund
10.1998 - 04.2012
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Monitored and managed procurement budget to control costs.
- Developed and implemented procurement policies and procedures to enhance compliance with company standards.
- Conducted spend analysis to identify cost-saving opportunities.
- Analyzed supplier contracts to confirm compliance with company policies and procedures.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Created and maintained portfolio of qualified vendors to expand options.
- Utilized market intelligence to identify opportunities for savings and cost reduction.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
Education
Diploma in Management - Business Management
University of Leicester
Leicester, UK01.2010
Skills
- POS Systems Knowledge
- Staff Management
- Inventory Management
- Standard Operating Procedures Understanding
- Compliance Requirements
- Customer Relations
- Promotional Effectiveness Review
- Business Development and Planning
- Goals and Performance
- Manager Coaching and Training
Timeline
Store Manager
Dollar Tree
11.2018 - Current
Assistant Store Manager
Marcus Lemonis Retail Group
01.2018 - 11.2021
Store Manager
Foxs Designer Off-Price
05.2012 - 12.2017
Procurement Manager
Jamaica Social Investment Fund
10.1998 - 04.2012
Diploma in Management - Business Management
University of Leicester
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