Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christine Nickols

Weatherford,TX

Summary

Dynamic and dedicated professional with experience at Brookdale, excelling in patient management and conflict resolution. Proven ability to enhance resident engagement and satisfaction through effective communication and emotional support. CPR certified, skilled in time management, and committed to fostering a safe and organized environment for all.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Resident Assistant/med Technician

Brookdale
05.2025 - Current
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Assisted residents in preparing for activity and social programs.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
  • Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
  • Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
  • Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
  • Collaborated with campus security to maintain a safe living environment for all residents.
  • Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
  • Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.

Food and Nutrition/cook

HCA Medical City
02.2024 - 02.2025
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Communicated closely with servers to fully understand special orders for customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Mentored junior cooks in refining culinary skills through hands-on guidance.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
  • Enhanced kitchen efficiency by streamlining prep work processes.
  • Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
  • Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Developed system for inventory management, reducing waste and cutting costs.

Commissary Worker

Keefe
08.2023 - 02.2024
  • Provided valuable input on menu development, sharing creative ideas for new dishes that garnered praise from customers.
  • Contributed to the continuous improvement of commissary operations by suggesting and implementing new process improvements that increased efficiency and effectiveness.
  • Demonstrated knowledge of safety regulations by consistently adhering to sanitation guidelines during food preparation and handling processes.
  • Mentored new hires on commissary procedures and expectations, promoting teamwork among staff members.
  • Processed requests for supplies, prepared merchandise for delivery and prepared packages for delivery according to established procedures.
  • Verified incoming shipments against receiving documents and noted and reported discrepancies, damages or quality concerns.
  • Managed multiple tasks simultaneously while maintaining focus on the task at hand, resulting in consistently high-quality output under pressure.
  • Developed strong relationships with vendors by negotiating favorable terms on supplies, leading to cost savings for the company without compromising quality or service levels.
  • Maintained confidentiality and security of records.
  • Ensured timely delivery of prepared food items to various retail locations, contributing to increased sales and customer satisfaction.
  • Received positive feedback from supervisors for consistent attention to detail and strong work ethic.
  • Conducted commissary sales transactions, processed inmate order forms, performed data entry and verified and delivered pulled orders to inmates.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Participated in regular training sessions to stay updated on industry trends, enhancing personal knowledge and skills.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Deli Manager

Sprouts
07.2015 - 07.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

Dipolma - Genernal

Mineral Wells High School
Mineral Wells Tx
05-1992

Skills

  • Time management
  • Team player
  • customer service
  • Activity planning
  • CPR certified
  • Patient management
  • Interpersonal relationships
  • Problem-solver
  • Direct patient care
  • Emotional support
  • Administrative support
  • Resident engagement
  • Patient assessments
  • Mediation

Certification

  • Licensed Food Handler - 2015-2025

Timeline

Resident Assistant/med Technician

Brookdale
05.2025 - Current

Food and Nutrition/cook

HCA Medical City
02.2024 - 02.2025

Commissary Worker

Keefe
08.2023 - 02.2024

Deli Manager

Sprouts
07.2015 - 07.2018

Dipolma - Genernal

Mineral Wells High School

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