Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Christine Nicoletti

Wappingers Falls,NY

Summary

Professional, self directed and dedicated team player, Ability to work under pressure, close attention to detail with good organization skills, positive attitude, people oriented, professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving abilities, strong customer relations, willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Service Manager

Gabrielli Truck Sales-Montgomery
Montgomery, NY
08.2021 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Awarded Manufacturer Circle of Excellence 3 years
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Warranty Administrator/Service Manager Assistant/Service Consultant

Mount Kisco Chevrolet/Cadillac
Mount Kisco, NY
09.2006 - 03.2020
  • Warranty claims processing including review of all warranty repair orders written for proper completion, accuracy and legibility according to all manufacturer policy and procedure.
  • Claim Authorization
  • Assist with Audits and provide reports as requested
  • Post daily credit memos, conduct daily audit of warranty schedule, review old claims and address any adjustments or write offs
  • Assist service consultants and technicians with all warranty questions
  • Assist service consultants in closing all open warranty repair order's
  • Open and invoice all repair orders for all New and Pre-owned inventory
  • Create purchase orders for all sublet work, coordinate all off site repairs including rim repair, windshield replacement/repair, body repairs and vehicle detail
  • Process and submit all fleet claims
  • Maintain technician time flagged for weekly payroll
  • Weekly payroll, monthly bonuses for service/parts departments
  • Order all service supplies (repair orders, hat numbers, drop off envelopes etc.)
  • Proficient with CDK global system
  • Monthly work in process reports
  • Close all repair orders end of day for proper end of month close
  • Service Consultant duties
  • JM and A trained for all additional insurance and maintenance product sales
  • Backup Business Manager and all duties that apply to Business Manager position

Education

High school or equivalent -

Skills

  • Dealership Experience
  • Team leadership
  • Positive attitude
  • Reliable and responsible
  • Customer service management
  • Proficient in CDK
  • Trustworthy and honest
  • KPI monitoring

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Service Manager

Gabrielli Truck Sales-Montgomery
08.2021 - Current

Warranty Administrator/Service Manager Assistant/Service Consultant

Mount Kisco Chevrolet/Cadillac
09.2006 - 03.2020

High school or equivalent -

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Christine Nicoletti