Christine Nieser

Manager of 5 employees : scheduling , restocking / ordering supplies , contacting vendors (pure life water , shred-it , loomis , maintenance vendors and landscaping vendors and cleaners). De-escalate situations. Communicate between the underwriter and the customers. Discussing what the policies and terms are for signature loans and assisting the customers with applications , documents and contracts as well as funding / collection the funds (checks and payments).

• Led cross-functional teams to streamline operational processes and enhance efficiency.
• Implemented strategic initiatives that improved service delivery and customer satisfaction.
• Developed training programs to mentor junior staff and enhance team performance.
• Analyzed workflow data to identify improvement opportunities and optimize resource allocation.

• Assisted with range of motion exercises to maintain joint flexibility
• Assisted with patient transfers to and from wheelchairs, beds, and stretchers
• Assisted with bed positioning and turning to prevent skin breakdown
• Monitored and documented vital signs
• Provided compassionate patient care to elderly residents in a long-term care facility
• Assisted with catheter care and changing of colostomy bags
• Participated in resident care conferences
• Managed the proper use of safety equipment such as bed rails and wheelchairs
• Assisted with the orientation of new staff members
• Ensured that resident rooms were kept clean and sanitary
• Administered medications and treatments as directed by the RN
• Provided therapeutic activities to help residents maintain mental and physical functioning
• Assisted with admission, transfer, and discharge of residents
• Assisted with patient's personal hygiene and grooming
• Utilized communication devices such as call bells and intercoms
• Participated in educational activities to stay current on new developments in the field
• Assisted residents with activities of daily living such as bathing, grooming, and dressing
• Assisted with wound care and dressing changes
• Collaborated with the interdisciplinary team to develop care plans for individual residents
• Developed and implemented individualized care plans
• Assisted with transfers from bed to wheelchair and wheelchair to toilet
• Developed and maintained positive working relationships with residents and their families
• Observed and reported changes in resident behavior or condition to the supervisor
• Monitored resident nutrition and hydration levels
• Assisted with ambulation and transfers using appropriate equipment
• Assisted in the admission and discharge process for new and existing residents
• Monitored vital signs and reported changes to the nursing staff
• Assisted with positioning and turning of patients to prevent skin breakdown
• Provided emotional and social support to residents and families
• Maintained accurate documentation of resident care and changes in condition
• Assisted with feeding, toileting, and ambulation of residents
• Monitored vital signs and reported changes in patient conditions to nursing staff.
• Provided direct patient care, assisting with daily living activities and personal hygiene.
• Supported needs of [Number]+ residents under long-term care.

• Updating customer accounts with personal information banking information status of accounts.
• Waiving fees and amounts to bring current.
• Adding / saving bankruptcies and credit counseling documents.
• Putting customers in collections for not upholding their contracts.
• Explaining account information with customers and getting resolutions.
• Inbound and outbound calls with stores and lawyers as well as customers.
• Coordinated scheduling and managed calendars for executives, optimizing time management and appointment efficiency.
• Developed filing systems and maintained accurate records, ensuring easy access to information for team members.
• Implemented office procedures that improved workflow efficiency, reducing turnaround times on administrative tasks.
• Managed correspondence and inquiries via phone and email, ensuring timely responses to client needs and requests.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

• (USPS - Full Time) - Delivering mail and packages daily for route 14.
• Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
• Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.

• My duties involved credential / demographic changes examples are names addresses phone numbers banking information usernames passwords.
• Scheduling and transferring funds from high yield savings money market and certificate of deposit accounts.
• Adding POA's and DC's on the accounts.
• Answering any questions about the customers accounts.
• Explain interest rates and credit scores.
• Analyzed customer feedback to identify trends and recommend service improvements.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• I help customers with their credit card accounts.
• Making payments, updating their credentials, explaining terms & conditions, offering / enrolling in any promotions, closing accounts, redeeming any free money or points they have earned.
• In just one year I was able to learn so much and help train new agents and still able to keep my KPIS/metrics up.
• Developed strategic account plans to drive revenue growth and client retention.
• Managed contract negotiations, securing favorable terms for clients and organization.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Analyzed market trends and client needs to tailor solutions effectively.

• 84119 I took in and outbound calls to collect a debt with customers and businesses through Money Mart located in all parts of Canada.
• This was my first collection job to learn how to collect a debt with someone but also use polite customer service was amazing, I was able to not only help the customer with payment plans I was able to meet and exceed my KPI/Metrics each month.
• I learned different loan types between personal, installment and signature loans as well as interest applied to the accounts with settlements if needed.

• 84116 Started with outbound calls for Humana, helping them schedule appointments.
• Then started taking inbound Member and Provider calls for Medicaid with the state of Pennsylvania.
• I'm also considered a Subject Matter Expert (SME) and I walk the floor and assist my co-workers with questions they may have, and help with training the new employees for the line of business.
• I then started in 2016 working with Inbound Member and Provider calls for Medicare with the state of Pennsylvania, Michigan and South Carolina.

• I worked at Sugar House Park doing landscaping and maintaining the park.
• Opening restrooms, washing pavilions and grill pits, and picking up trash.
• I Did Customer Service Calls Occurrence Telecommunication
• Maintained cleanliness and safety of park facilities and grounds.
• Assisted with recreation programs and events, ensuring participant satisfaction.
• Developed maintenance schedules to enhance park usability and appearance.
• Trained new staff on operational procedures and safety protocols.

I was a food prep employee and also ran a cashier during events at the state fair grounds as well as Salt Palace , Salt Air ,and South Town Expo.