Christine Norman
Queens,NY
Summary
Experienced Residential Manager with a strong background in leadership, program coordination, and direct support. Committed to improving quality of life through person-centered care, staff development, and regulatory compliance. Skilled in crisis management, individualized planning, and fostering team collaboration.
Overview
6
6
years of professional experience
Work History
Resident Manager
Everas Community Services
09.2022 - 05.2023
- Provided direct oversight of individuals, implementing behavior management strategies and support plans.
- Scheduled staff to ensure seamless coverage during regular operations, holidays, and special events.
- Organized and supervised recreational activities, including residential trips and vacations.
- Partnered with interdisciplinary clinical teams to coordinate and implement residents’ treatment plans.
- Conducted weekly facility inspections, generating maintenance requests and overseeing physical asset management.
Assistant Manager
Daybreak Human Services
08.2021 - 08.2022
- Ensured residents’ health and well-being, fostering independence and promoting a life without limits.
- Maintained consistent communication with families and advocates regarding residents’ progress.
- Oversaw medication administration processes to ensure compliance with policies and standards.
- Developed and implemented a comprehensive Residential Recreation Schedule with meticulous documentation.
- Enforced agency policies, OPWDD regulations, and accurate program documentation.
Assistant Manager
Eihab Human Services
08.2019 - 07.2021
- Supervised staff performance, offering mentorship and guidance to ensure high-quality service delivery.
- Assisted with the performance evaluation process to maintain professional standards.
- Accurately managed documentation, including progress notes, daily data collection, and medication records.
- Responded to emergencies, coordinating fire drills and adhering to safety protocols.
- Maintained regular communication with families and caregivers, providing progress updates.
Direct Support Professional
Eihab Human Services
06.2017 - 08.2019
- Accompany clients on all appointments & group activities outside the residence.
- Assist clients in activities of Daily living.
- Check all medication dispensed and given.
- Maintain the physical plant and agency's property in a clean and safe manner.
- Transport clients in agency's van safely.
Education
Bachelor of Psychology -
Touro University
New York, NY01-2026
Skills
- Staff Coordination & Leadership Development
- Strategic Time Management & Organizational Skills
- Customer Service Excellence & Conflict Mediation
- Problem Solving & Critical Decision-Making
- Proficiency in Microsoft Office Suite
- Administrative Operations & Data Management
- Property inspections
- Safety compliance
Timeline
Resident Manager
Everas Community Services
09.2022 - 05.2023
Assistant Manager
Daybreak Human Services
08.2021 - 08.2022
Assistant Manager
Eihab Human Services
08.2019 - 07.2021
Direct Support Professional
Eihab Human Services
06.2017 - 08.2019
Bachelor of Psychology -
Touro University
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